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SOLVED

Governance and Administration in AAM

arpits88575721
Level 2
Level 2

Any idea why I am not seeing anything under administration within AAM interface although I am product admin?

Where can I get & set option around limits of traits, segments, destinations.

Is this now available at experience cloud level ? I can't access https://admin.demdex.com/

How can I ensure that certain audience created in AAM don't show up in Adobe analytics?

1 Accepted Solution
Andrey_Osadchuk
Correct answer by
Community Advisor
Community Advisor

Arpits,

How can you be sure you have admin rights if you can't see any menus under Administration? Can you see anywhere you are an AAM admin?

Be aware the System Admin in Experience Cloud does not include admin access to any of the products (solutions). An explicit product specific admin permissions have to be granted.

View solution in original post

8 Replies
Andrey_Osadchuk
Community Advisor
Community Advisor

Double check your permissions in Admin Console (adminconsole.adobe.com). Then access AAM through Experience Cloud (experiencecloud.adobe.com).

The limitations is the read-only info and can be seen at Administration > Limits.

The audiences (segments) shared with Analytics can be chosen in the Adobe Analytics Destination.

arpits88575721
Level 2
Level 2

Thanks but I don't see any access issue because I am system admin. But in AAM interface I don't see any option under administration tab.

admin aam.JPG

Andrey_Osadchuk
Correct answer by
Community Advisor
Community Advisor

Arpits,

How can you be sure you have admin rights if you can't see any menus under Administration? Can you see anywhere you are an AAM admin?

Be aware the System Admin in Experience Cloud does not include admin access to any of the products (solutions). An explicit product specific admin permissions have to be granted.

View solution in original post

arpits88575721
Level 2
Level 2

I see AAM included under my admin settings that I can access through experience cloud admin console (see screenshot below) but no option visible at AAM interface administration. What I was trying to say that since I am system admin I can control access to individual product access but this is little confusing.

Admin aam 2.JPG

Andrey_Osadchuk
Community Advisor
Community Advisor

I would advise to contact Adobe Customer Care, maybe something was not properly provisioned.

shweta_singh
Employee
Employee

Hi arpits88575721

My name is Shweta and I am from audience manager support team.Please help me with your email Id and company,so that I can validate your access from the backend.

Regards,

Shweta

Gaurang
Level 10
Level 10

Hey Arpit,

Did get access and were you able to resolve your query?

Thanks,

Gaurang

shweta_singh
Employee
Employee

Hi arpits88575721,

My name is Shweta and I am from audience manager support team.Please help me with your email Id and company,so that I can validate your access from the backend.

Regards,

Shweta