What is the math behind the Order Assists metric?

[tomwr]

Using the "order assists" metric, I see negative numbers then "infinity." How is this metric to be used? What is the math behind this metric? 

[Krishna_Musku · Accepted solution]

I never used Order Assists metric, but the definition says, no. of times a direct channel contributed the journey to a purchase. But not made a purchase. So simply, abandoned purchases from a direct channel.

Here you can find more about this metric:

https://experienceleague.adobe.com/docs/analytics/components/calculated-metrics/calcmetric-workflow/...

[Krishna_Musku]

UPDATE: I never used Order Assists metric, but the definition says, no. of times a direct channel or source contributed the journey to a purchase. But not made a purchase. So simply, abandoned purchases from a direct channel.

[tomwr]

Thanks @Krishna_Musku . So, this only applies to the direct channel? How about the other channels? 

[Krishna_Musku]

My bad, It's applied to any channel or source. Not only direct channel.