Time Spent per Visit: recalculation based on same formula gives different result

[saraht69310464]

Hi,

In the Adobe Help documentation I found the following formula for Time Spent per Visit : Total seconds spent / (visit-bounces)

It is thus possible to recalculate it based on the other metrics. This is what I exactly did.

In the next table you can see the Adobe version of the variable at the left and my own calculated metric at the right. The results are different.

Here the calculated metric:

Can someone explain me why the results are different? Is this a bug?

Thanks in advance for your feedback!

Kind regards,

Sarah

[Kaushalendra]

Hi saraht69310464​,

In my understanding, this discrepancy has to do with the difference in reporting behavior between Reports & Analytics and Analysis Workspace.

Can you try this report in Reports & Analytics and check if you get the same results?

You can also reach out to Customer Care for getting an explanation, if any attached to this behavior.

[saraht69310464 · Accepted solution]

Hi Kaushalendra,

I just checked this, but it returned exactly the same figures for both metrics (and thus the discrepancy is not only related to Analysis Workspace).

I will reach out to Customer Care to have an answer.

Thanks,

Sarah

[jairom14960409]

Hi Sarah, did you manage to get an answer for this problem?