'Send file on schedule' function is not working

[jinp74012649]

Multiple attempt and long waiting the screen is still in loading as following

*even trying in different device it is not working!*

Could you get it fixed asap? 

[amgup]

@jinp74012649  Can you please try clearing cookies and cache and then try accessing it ?

[jinp74012649]

clear cache cookies on 2 different device, it still do not work. I am still not able to schedule report

[jinp74012649]

clear cache cookies again, it still do not work. what else can I do?

[yuhuisg · Accepted solution]

(Disclosure: I am not an Adobe employee.)

In your browser, when opening the "Send file on schedule" overlay:

• Do you get any errors in the Console panel?
• Do you get any errors in the Network panel?

[PratheepArunRaj]

[yuhuisg]

Hmm, this is beyond my experience. @jantzen_b do you know someone from Analytics who might be able to answer here?

[yuhuisg]

@jinp74012649 also, have you brought this up with Client Care?

[jinp74012649]

Yes, raise to Client Care , but slow revert from them

[jantzen_b]

Is there another user in your org that can try the same workflow? If you've tried different browsers and tried clearing your cache & cookies then this might be a bug or possibly an issue with your specific user/machine. I'd suggest trying on a completely different computer and asking a coworker to also try this workflow. If neither of you are able to get past the loading screen, you'll want to contact Client Care.