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stephen_nackovs
October 16, 2015
Solved

Report Builder Not Working At All Now

  • October 16, 2015
  • 21 replies
  • 11036 views

Hi,

Went from RB v4.7 to v5 after the release since it seemed like it could be hugely beneficial but apparently Adobe released a very faulty and buggy piece of software. So uninstalling it and going back v4.7 created a huge amount of issues, none of which resulted in RB working.

Long story short, new laptop running Win 7 and Excel 2013 (About reports 32 bit version) and neither v4.7 or v5.0 (further, not even 32 or 64 bit versions) work. Nothing. Doesn't come up on the Add-Ins tab; going to add-ins under options shows that sometimes Report Builder bridge is active, sometimes inactive, sometimes not there (depending on the install or its mood).

This is hugely frustrating and I desperately need help. It would be enough just to get back to where I was before this mess but I can't. I am loosing a lot of time since many Excel dashboards are build around RB and they just cannot be run.

Please help.

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    Best answer by drewa64795483

    Hey

    140529-000018

    This is an incident that contains an issue.  Unable to get any data since upgrading it just sits saying "retrieving data".

    There is a workbook attached to the ticket.

    Cheers

    Drew

    21 replies

    Show previous replies
    H
    hmueller1
    Level 2
    October 16, 2015

    Hello Russ,

    140523-000112

    In this ticket you can find two screencast files, where you can exactly see the refreshing issues.

    BR

    Hans

    S
    Sonderlinger
    October 16, 2015

    Same problem here, not able to refresh any of my reports, RB 5.0 just hangs at Retrieving Data.

    I tried to uninstall 5.0 and reinstall 4.7 but this version doesn't even show up in Excel.

    P
    Pistola
    October 16, 2015

    Have just installed RB5.0 and experiencing the same problems. Cannot refresh any reports.

    I have rolled back to RB4.7, working OK.

    joergh66321643
    joergh66321643
    October 16, 2015

    Hi Stephen,

    any news on the original issues? I am experiencing exactly the same problems on my side.

    Best,

    Jörg

    H
    hmueller1
    Level 2
    October 16, 2015

    Hello all,

    similar issues here.

    I also have the issue that it hangs at receiving data, but unfortuntately only on one of 5 computers. Back to 4.7, uninstalling etc. is also very difficult, as the uninstaller does not work very well.

    The main issue we are facing is that after a refresh, all cells are empty and you have to click "Refresh" again to display the data. This is not a new bug, it also appeared in 4.7 and Adobe promised to solve it in 5.0. But nothing happened.
    Several other clients have this issue as well (see also posts above).

    In general, it is really critical that ARB has so many bugs and you cannot trust the tool, as you have to doublecheck all data and there is always the danger of "surprises" (new bugs).
    I really like the ARB concept and the ability to create flexible reports, but if Adobe wants to promote ARB as an alternative to API for custom reporting, it should fix these bugs asap.

    BR
    Hans

      J
      jkragiel
      October 16, 2015

      Similar experiences here, except this is the first time RB has been installed on this computer so 4.7 vs. 5.0 compatibility issues won't exist for me (new job, so I'm working from a clean install -- I have plenty for RB experience from a prior job, so I know how to use it). I can only make extremely basic queries work. I spoke to my old co-workers and 5.0 made RB un-usable to them.

      Løjmann
      Løjmann
      Level 5
      October 16, 2015

      I also have a incident (#140611-000032) where I have reported the 'blank cells'-issue.

      /Løjmann

      Løjmann
      Løjmann
      Level 5
      October 16, 2015

      Hi,

      I'm not seeing the same issues with RB 5.0 as you do, but I'm still facing many of the same issues as I did with v4.7:

      1. Larger data blocks won't refresh (RB hanging/Excel freezes, System Level or '0' is returned in all cells)
      2. Randomly successfully refreshed requests don't show any data, cells are blak

      I was hoping that RB 5.0 would solve this for me, but unfortunately I'm still facing those issues. I'm aware of other Adobe clients having similar issues.

      /Løjmann

      adam_ankerstjer
      adam_ankerstjer
      Level 2
      October 16, 2015

      Same issues here. This is a very critical situation - Adobe needs to put some resources into this problem!

      The report builder at it's core is a very good tool, but it is basically useless at this point with all the problems:

      • unability to update even simple data blocks
      • can't install new version properly
      • can't reinstall old version
      • etc.

      I know that a lot of our clients have these issues.

      Please do something!

        D
        ducxnguyen
        October 16, 2015

        Same issue here.  It was working last week and now all of a sudden it stopped working and "hangs".  Was consistently working fine previously with the old version so this needs to be addressed asap.

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