Report Builder Not Working At All Now

Hi guys,

I accidentally stumbled upon a solution to my particular situation, so with full understanding that v.5 is buggy, my solution helps my situation only - and that was to get a function version of report builder on the Add-Ins tab and working for Win 7/Excel 2013.

What I had to do was after a complete fresh image install on my machine, I installed v5 first which installed successfully and had the issues of hanging and not retrieving data (as expected). I then uninstalled it and installed v4.7 (both 32 bit versions). From that point - ARB worked perfectly fine.

Again, its a specific solution to the exact issue I had and hopefully it would be able to help someone who was in the same situation. It is a shame v5 doesn't work however it was critical that I had a working version rather than nothing at all.

Thanks.

Have just installed RB5.0 and experiencing the same problems. Cannot refresh any reports.

I have rolled back to RB4.7, working OK.

Hi Stephen,

any news on the original issues? I am experiencing exactly the same problems on my side.

Best,

Jörg

Hello all,

similar issues here.

I also have the issue that it hangs at receiving data, but unfortuntately only on one of 5 computers. Back to 4.7, uninstalling etc. is also very difficult, as the uninstaller does not work very well.

The main issue we are facing is that after a refresh, all cells are empty and you have to click "Refresh" again to display the data. This is not a new bug, it also appeared in 4.7 and Adobe promised to solve it in 5.0. But nothing happened.
Several other clients have this issue as well (see also posts above).

In general, it is really critical that ARB has so many bugs and you cannot trust the tool, as you have to doublecheck all data and there is always the danger of "surprises" (new bugs).
I really like the ARB concept and the ability to create flexible reports, but if Adobe wants to promote ARB as an alternative to API for custom reporting, it should fix these bugs asap.

BR
Hans

Similar experiences here, except this is the first time RB has been installed on this computer so 4.7 vs. 5.0 compatibility issues won't exist for me (new job, so I'm working from a clean install -- I have plenty for RB experience from a prior job, so I know how to use it). I can only make extremely basic queries work. I spoke to my old co-workers and 5.0 made RB un-usable to them.

I also have a incident (#140611-000032) where I have reported the 'blank cells'-issue.

/Løjmann

Hi,

I'm not seeing the same issues with RB 5.0 as you do, but I'm still facing many of the same issues as I did with v4.7:

1. Larger data blocks won't refresh (RB hanging/Excel freezes, System Level or '0' is returned in all cells)
2. Randomly successfully refreshed requests don't show any data, cells are blak

I was hoping that RB 5.0 would solve this for me, but unfortunately I'm still facing those issues. I'm aware of other Adobe clients having similar issues.

/Løjmann

Same issues here. This is a very critical situation - Adobe needs to put some resources into this problem!

The report builder at it's core is a very good tool, but it is basically useless at this point with all the problems:

• unability to update even simple data blocks
• can't install new version properly
• can't reinstall old version
• etc.

I know that a lot of our clients have these issues.

Please do something!

Same issue here.  It was working last week and now all of a sudden it stopped working and "hangs".  Was consistently working fine previously with the old version so this needs to be addressed asap.

Do any of you have incident numbers to go along with these issues? I was looking through our list of ReportBuilder bugs to be fixed on the 19th, but didnt find anything relevant to this thread. If there are bug ID's, I can check and make they're going to be fixed.

From what it sounds like, some issues are in existing workbooks, while some are across the board. If you guys can provide any more detail on how i can reproduce the error on my end, that would be great.