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SOLVED

Last Touch Channel And Tracking Code Report

ericmewald
Level 2
Level 2

The Issue :

When running a last touch channel table in Workspace, then breaking down one of those channels by tracking code we are finding that we get the dreaded "none" value, and tracking codes from other non related channels. For instance we may find Email tracking codes under the Paid Search channel. My understanding that the expiration on Last Touch Channels is 30 days. If we had our tracking code eVar match the 30 day expiration would we start getting more consistent reporting between last touch channel and tracking code?

1 Accepted Solution
PratheepArunRaj
Correct answer by
Moderator
Moderator

Dear Eriv,

Rather than Tracking Code, please using Last Touch Channel Details(Hopefully you have captured tracking code there while setting up Marketing Channels).

If you still see that the tracking codes attributed to different channels, then there is some problem with the Marketing Channel Setup.

But as far as i know, if you breakdown Marketing Channel by tracking codes, it wont show the exact results and as predicted by you earlier, it is due to expiration only.

Even though you change the Tracking Code expiration same as Last Touch Channel, it wont help.

Assume a case where the visitor came to your site for the first time on 01 Jan 018(Based on first touch, the expiration is 30 Jan 2018).

If the same customer visit your site again on 10 Jan through email with Tracking Code EM(Tracking Code Expiration is now 09 Feb 2018) and again on 20 Jan through Natural Search.

If you go to last touch and break down Natural Search, Tracking Code EM will be there though the last touch is Natural Search.

Since both the expiration works independently, it wont work.

Best way break down the Marketing Channel with Marketing Channel Detail.

Thank You!

Arun

View solution in original post

3 Replies
ursboller
Community Advisor
Community Advisor

i can think of 2 reasons why you have this mismatch

1) the timeout of marketing channels is different for evars and channels. while evars loose their value 30 days after catching, the markeing channel (especially first touch) gets a resetting (see here Refresher on Adobe Analytics' Marketing Channels Reports: Part IV | Adobe Blog )

2) you didn‘t set up your marketing channels correctly and the tracking code mentioned above has no impact on marketing channels

see here for more information: Compare Tracking codes and campaigns against Marketing Channels

angelad64963316
Level 3
Level 3
Hi this is useful. I assume that this means if i have used the tracking elements within classifications, then i shouldn't use the classifcations to breakdown channels either? Even if the marketing channels were configured using tracking codes? Is best practice to use the classifications independently?
PratheepArunRaj
Correct answer by
Moderator
Moderator

Dear Eriv,

Rather than Tracking Code, please using Last Touch Channel Details(Hopefully you have captured tracking code there while setting up Marketing Channels).

If you still see that the tracking codes attributed to different channels, then there is some problem with the Marketing Channel Setup.

But as far as i know, if you breakdown Marketing Channel by tracking codes, it wont show the exact results and as predicted by you earlier, it is due to expiration only.

Even though you change the Tracking Code expiration same as Last Touch Channel, it wont help.

Assume a case where the visitor came to your site for the first time on 01 Jan 018(Based on first touch, the expiration is 30 Jan 2018).

If the same customer visit your site again on 10 Jan through email with Tracking Code EM(Tracking Code Expiration is now 09 Feb 2018) and again on 20 Jan through Natural Search.

If you go to last touch and break down Natural Search, Tracking Code EM will be there though the last touch is Natural Search.

Since both the expiration works independently, it wont work.

Best way break down the Marketing Channel with Marketing Channel Detail.

Thank You!

Arun

View solution in original post