Your achievements

Level 1

0% to

Level 2

Tip /
Sign in

Sign in to Community

to gain points, level up, and earn exciting badges like the new
BedrockMission!

Learn more

View all

Sign in to view all badges

SOLVED

DTM Rule Approved, but does not show up on the site included.

PreetpalSinghBi
Level 3
Level 3

Hi All,

I have few set of rules that we configured to the web property. this web property has 2 report suites configured.

For the one corresponding to Staging, the rules fire correctly, however, when i "Approved" and "Published" the rules to use them on the production, none of the rules trigger.

The website includes both the header and footer code for DTM property.

When i look at the satellite js included on the page it does Not contain the rules i created neither for -staging JS not the productions JS.

Can someone please tell me, after I "Publish" the rule is there a delay in the rule to make it 'live' from the DTM end?

It has already has been over 5 hours since i published them.

To rule out the code logic issue, i created a simple page load rule, that too did not fire with the same web property.

1 Accepted Solution
Kaushalendra
Correct answer by
Employee
Employee

If you are not comfortable sharing the URL or if it is an internal site, please open a ticket with support by writing to <clientcare@adobe.com>

View solution in original post

7 Replies
PreetpalSinghBi
Level 3
Level 3

Also to mention, the already present "older" rules are working fine.

The new rules do not.

Andrey_Osadchuk
Community Advisor
Community Advisor

Check if you are getting the latest DTM library version when testing the prod env. Type in the following code in the console to check the version:
_satellite.publishDate;

PreetpalSinghBi
Level 3
Level 3

I tried it, it shows the latest, June 1st, when i did publish my code, and this is correct. However, I still do not see my rules firing when i set

_satellite.setDebug(true); in the browser console.

The same DTM web property has staging (pre-production environment) report suite configured. When i run the same rules on "staging"  mode environment, i see my rule getting triggered in the browser console and the data gets tracked in the eVar reports.

However, when in "production" mode, I do not see the rules triggering in the console.

Strange thing is that I do not see the rule firing on the page, though i see data getting tracked in the production report suite (less likely from a wrong site or environment).

and another strange thing is that the data getting tracked is not the entire data I am generating. Meaning, it has some data in few reports and other reports do not have the generated data at all, which should have been tracked in them.

jantzen_belliston-Adobe
Community Manager
Community Manager
Do any of the answers below answer your initial question? If so, can you select one of them as the correct answer? If none of the answers already provided answer your question, can you provide additional information to better help the community solve your question?
Kaushalendra
Correct answer by
Employee
Employee

If you are not comfortable sharing the URL or if it is an internal site, please open a ticket with support by writing to <clientcare@adobe.com>

View solution in original post