I am not able to download my certificate

[ShreyaVe1]

I am not able to download my certificate

[Jennifer_Dungan]

Hi @ShreyaVe1,

Are you referring to the Adobe Certifications? As in, you have passed a certification level and are unable to download it?

Do you have any plugins that might be interfering? Or possibly try another browser?

I don't know who runs the cert program, but maybe one of the employees here does, but I can try to make some inquiries... but it may not be fast, since I don't know the proper channel....

[fhusain]

Hey @ShreyaVe1, In the new portal, you can go to Support -> Contact Us and create a ticket from there - https://certification.adobe.com/support/contactus?%2Fsupport%2Fcontactus. Someone from the Certification portal team should be able to help. 

[Jagpreet_Singh_]

@ShreyaVe1  Did you find the suggestion helpful? Please let us know if you require more information. Otherwise, please mark the answer as correct for posterity. If you've discovered a solution yourself, we would appreciate it if you could share it with the community. Thank you!