Cannot publish segment to experience cloud via workspace

[cameront2125600]

Hi, 

I have all of the prerequisites listed to have experience cloud:

https://docs.adobe.com/content/help/en/analytics/components/segmentation/segmentation-workflow/seg-p...

I have on this enterprise Adobe Target and Adobe Analytics, and A4T. Additionally I have admin access, the report suites are set up, I even can see the check box indicating I can publish to experience cloud. But when I try to publish, and save, a segment in workspace, I get an error. I would create a support ticket but creating a ticket makes an error occur too!

Has anyone run into this? Does this organisation need Adobe Audience Manager to accomplish this?

Thanks,

Cameron Tarle

[cameront2125600]

Do I need to enable server side forwarding? I may have missed that.

[Andrey_Osadchuk]

Maybe it was a temporary issue. Could you try again and share a screenshot if the error persists?

[cameront2125600]

Hi Andrey, still persisting. Shared a screenshot. Code is: 7cafe67a-86e7-40f3-9b83-df9742eb8513

[Andrey_Osadchuk]

I would advise to contact Customer Care (CustomerCare@adobe.com) with mentioning the error code.

[isinha · Accepted solution]

Hi @cameront2125600 ,

Not sure if this was addressed. However, it looks like the Shared Profile hasn't been enabled for the report suite. This process basically creates a folder for each data source in Adobe Audience Manager which is required to publish segments from Analytics to Experience Cloud.

The setting can be enabled internally by Adobe and the Adobe Client Care can do it easily.

I hope this helps!

[isinha]

Let me know if that helps.

[jantzen_b]

Were you able to solve this issue? If so, would you mind posting the solution so others that find this thread have the answer?