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SOLVED

Browsers are "(unknown version)" since the latest rounds of browser updates?

gilliganondata
Level 2
Level 2

I've checked in several different company logins, and they're all showing "(unknown version)" in the Browsers Report for what I assume are the latest releases of Chrome, Firefox, and Safari. Assuming that report requires some sort of backend mapping of user-agent strings to simplified browser/versions view, it looks like that process might have broken. Is anyone else seeing this issue? I've searched the forums and haven't found mention of it.

1 Accepted Solution
Gigazelle
Correct answer by
Employee
Employee

Whenever a new version of a web browser is released, lookup tables on Adobe Analytics' end must be accommodated. These lookup table updates usually happen during the maintenance release after the browser update.

For more information, see this KB article: https://marketing.adobe.com/resources/help/kb/en_US/analytics/kb/browser-unknown-version.html

View solution in original post

4 Replies
Gigazelle
Correct answer by
Employee
Employee

Whenever a new version of a web browser is released, lookup tables on Adobe Analytics' end must be accommodated. These lookup table updates usually happen during the maintenance release after the browser update.

For more information, see this KB article: https://marketing.adobe.com/resources/help/kb/en_US/analytics/kb/browser-unknown-version.html

View solution in original post

jorisdebeer
Level 4
Level 4

Hi Gigazelle,

 

This page ranks very high for Adobe Analytics Unknown Browser, but the link to the Adobe Knowledge Base article is broken.

 

Can you please provide an updated link. I have not been able to find it myself.

devinderbanga
Level 5
Level 5

Hi

I recommend you to raise a tickets in client care.

 

Regards

Devinder

c_grant_aa
Level 3
Level 3

I don't consider this answer to be "solving" or even answering the question.  Maybe gilliganondata should have asked "when are you going to update your lookups so that we don't see these any more?"