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Don't mix Visits and Instances in funnel reports

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nic_cm
Level 5

9/9/10

Hi,

 

In funnel reports we can use the "Visits (report-specific)" metric. As soon as a filter is applied, instead of the amount of Visits, the amount of Instances is shown. Unfortunately the report still uses "Visits" as description.

 

This is no bug. ClientCare:

"In funnels, the "Visits (Report-Specific)" metric will be Instances, but only if you have defined a filter. In that case, it will be Instances of the defined Filter value. If no filter is specified, "Visits (Report-Specific)" will be Visits."

 

Conclusion of ClientCare:

"though it is not necessarily intuitive, this function is indeed working as designed".

(emphasis by me)

 

My idea is, maybe it is old-fashioned, use the correct name of the metric. If the report shows Instances, don't call them Visits.

 

so long

nic


5 Comments

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claudia61
Level 5

9/9/10

Hello!

 

I totally agree with nic. This is confusing for us "experts" in SiteCatalyst already. For a normal user that is very distracting and contributes to the ideas that the tool might not work correctly and as soon as this starts many people stop using it.

 

@Omniture: please stop showing one metric / dimension and calling it something else!

Other example: referring domains in a break down shows types/bookmarked for ALL page views that had "unknown" before. Only a small part of that is types/bookmarked. Many of them come from internal and hence do not have a referrer!

 

Best regards,

Claudia

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beatrice3
Level 1

9/12/10

I agree too.. I was the one asking Nic as I was confused!!

 

Beatrice

 

PS why is it difficult to have it changed since it is wrong? It should be in Omniture's best interest!

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benjamingaines2
Employee

9/21/10

I think you will find many of these issues resolved in a future release of SiteCatalyst. We are making platform changes that I believe will remove the need to rely on these unclear metrics in most cases. I am going to mark this as "In Progress" for the time being, and we can revisit this if necessary.

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nic_cm
Level 5

12/14/11

Hi Ben, Hi Adobe,

 

the issue was indeed solved. The current SCv15.x is showing both Visits and Instances in filtered funnel reports.*1

I can send proof if needed. Else I think, we can consider this as "Implemented".

 

so long

nic

 

*1 AND (Visits not equal Instances) AND (both metrics show the same values as in the ranked report)

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