Analysis Workspace - PDF Pagination

andrew_r-GrfLbX

24-04-2016

Firstly, love the improcements to Analysis Workspace and the overall menu changes throughout the Marketing Cloud, what a difference it's making to our teams already.

Are there any plans to improve the PDF output from Analysis Workspace either by splitting up the document up in to Pages or allowing users to define pages within a project?

33 Comments (33 New)
33 Comments

BenjaminGaines

Employee

29-11-2016

Matthew, can you clarify a little bit? You should be able to send the entire project via PDF, so I'm not entirely sure what you mean. When you export or schedule, the entire contents of the project should be delivered. If you're not seeing that, I would consider it a bug which we should fix, rather than a feature request. 

matthews1032468

29-11-2016

@bengaines Hey Ben, yeah this is a pretty big issue for us since we have moved most of our users from Reports to Workspace. What happens in this situation is that when you have a Workspace project and then try to download to PDF by using any of the functions (download, send, schedule) all you get is a screenshot of the first "page", not the whole project. I can send you and example if you need to see it. We also thought this was a defect. In fact, we submitted a support ticket and this was the response: I've looked into the issue, and see that you are seeing this behavior because Analysis Workspace don't offer pagination on PDF exports and so, it is working as per design. I've also discussed this with our Product Experts, and find that Analysis Workspace was deliberately designed to be "paperless" and not intended to be printed. You'll need to go ahead and submit this as a feature request with a use case and strong business impact at http://ideas.omniture.com and our Product Management Team will be glad to pick it up depending on the severity and feasibility. Any help you can provide would be much appreciated. This is really holding us back from moving a lot of our dashboards from Reports to Workspace (which we LOVE!). Thanks, Matt

BenjaminGaines

Employee

30-11-2016

Hi Matt. That response from Customer Care is incorrect. I can see what they're thinking, but I don't think they understood what you're reporting. If you're only getting the first part of the project, that's a bug. Do you have a ticket number I can look up? 

matthews1032468

30-11-2016

The original question and response were an email to Adobe Marketing Cloud Customer Care. But we have an open ticket Incident: 161130-000278 Thanks so much for looking at this! Matt

BenjaminGaines

Employee

30-11-2016

Got it, thanks Matt. Someone will respond in the ticket, most likely, or I will respond here. 

matthews1032468

01-12-2016

Hey Ben, this is what we received back yesterday: Greetings for the day, This is to confirm that we were able to replicate the issue and have raised it with engineering team for further analysis under the Bug ID . Considering the low priority of the bug, commitment to a fix timeframe is unlikely hence I will keep this incident open for a week and will update you once I get a revert from them. While the anomaly persists as a viable issue, the Bug ID will remain active to be addressed by our Engineers. Thanks, Vidur Bhatnagar Adobe Marketing Cloud Client Care

BenjaminGaines

Employee

01-12-2016

I hate when they say that. It doesn't mean what it sounds like. Our engineering team will get it reviewed and fixed ASAP. 

matthews1032468

01-12-2016

OK! Thank you so much!

ranijakobsen

23-02-2017

@bengaines - I was just thinking to ask for a status update. Are we getting closer to a solution for the PDF pagination?

matthews1032468

23-02-2017

This is fixed for us.