Product Communities

It would be great if after you 'Like' an idea the screen does not bring you back to the top of the page. Instead, it would refresh to the same location of the idea you recently voted for.

Hi, I'm re-building our email templates and I want to use my own 'view as webpage' link instead of MKTO's auto generated one found in the email settings. This way, we can embed the link into our email and position/place it where we want.In this case, there are two benefits for me:1. I want to position it inline with other links such as 'forward to a friend' and 'unsubscribe'. 2. MKTO places it at the top-most part of the email so the Outlook "AutoPreview" in peoples inboxes always reads "To view as webpage click..." instead of grabbing a strategically placed summary/CTA of the email which would help opens.Cam

Perhaps there's a way to do this, but I haven't been able to find it... but it would be nice to be able to selectively remove leads from the new engagement programs. I included some leads that shouldn't have been in the initial load and would like to exclude them from future lead track emails. I supposed I could move them over to an empty track based on the criteria, but it would be nice to remove them completely. Since there's an 'Add to Engagement Program' step, it would be handy to have a 'Remove' as well.

Email clients usually show a preview of an email body. I'd like to be able to modify that preview in the email.For example, "View as webpage" might be the first text that the customer sees. I'd like to choose what they read when they first look at my emails.

The Stream tiles don't allow you to see the full email or program name after adding content to the the Engagement Stream, which can make the odds of chosing the right content (especially emails in programs) pretty low.  See screen shot below.  The UI needs to provide the ability to view the full name of the content in the Stream tile.

The subscriptions section of the reports is great, but what if you want to send a one-time snapshot report without running an export? Would it be worth-while to have a "share this report" link? 

As the world moves on, we need Marketo to do the same.  Can you please consider supporting the current versions of jQuery? Currently v1.8.3 looks like the last supported version from my limited testing.Cheers,Eric

I want to be able to have a list of every type of email we send internally and then have empoyees be able to go into the form and select which sections of emails they would like to receive. Is there a way I can make a form that does this?

The Engagement Program deep dive covers building new engagement programs (including nurture) from scratch, but I don't see anything about transitioning an existing program into a new Engagement Program.  It would be nice to have a help article or video about this that answers questions like the following. After I add my nurture programs to the Engagement program, how do I ensure that the existing nurture program members are added to the Engagement Program and the next email in the series will be sent to them at the correct time interval since their last email?  Also, how do I ensure that leads don't continue to run in the old programs? How do I add those nurture program members that are in the exhausted content list to that status in the Engagement Program? How do I ensure that my email stats from previous nurture program sends are combined with the email stats from the new Engagement Program? How do I ensure that previous nurture program status values are transitioned to the n

Many users write questions looking for crowd wisdom on best practices.  Wouldn't you like to see survey results on these questions?   When do you plan to migrate to the customer engagement module What is your average Click through rate? What is the conversion rate of your best landing page? It would be great to be able to create surveys within the community.

Custom program tags are not available in the Customer Engagement Program "Setup" tab. We need these tags for reporting classification for territories, product lines, business units, etc. I understand any child programs have tags, but I need local assets to parent program to be associated as well.Disclaimer: I'm am just building out my first Customer Engagement Program, so I may be missing something since I do not have any reporting to review. Local assets to the Engagement Program, though, aren't classified to any tags, and this is a problem.

In Engagement programsI would prefer that there was a "Daily" email option under Stream Cadence. Daily would mean that depending on the days of the week you set, they could get one email on each of those days.That would change the logic for "Weekly" emails, which would mean if you selected each day of the week, they could only receive one email per week, but it could be on whichever day of the week was 1 week after the last engagement email they received. Or 2 weeks after the last engagement email they received.Under this example, because it was set on Weekly, not Daily, this screenshot would mean that every 2 weeks (from the last engagement email that was sent) someone is eligible to receive an email any day of the week except Monday & Friday.Use Case - I'll never use daily emails unless it's for something super specific like a multiday user conference. My users don't want to hear from me that often. But I do believe that you should approach people in respect to when they approach

Here you can see the new cobalt interface for creating a new local asset, new email. Before there was a little email preview button next to the template. This is a really important functionality for my (especially new) colleagues to understand which email template to chose. Please readd the preview button to the cobalt interface.

The engagement program module doesn't provide a straightforward means to test who will receive what email.  There should be an option for testing that will accelerate the cadence to once every ten minutes.  As streams get longer, even testing once per day can take a few weeks.

The analytics for email campaigns are not very attractive and require a little bit of work outside of the system to visualize the data in a user-friendly format. It would be great if we could view a variety of charts (and if possible with drill-down capabilities) that demonstrate useful info:1) Clicks and Opens over time (line graph)2) Opens by region (pie graph)3) Clicks by specific link (bar graph and pie graph as two choices)Thank you.

I would like to sort members in new customer engagement program by dates, only thing I can find to sort that is even close is the lead ID numberJust looking to view most recent activity at the top of the members view as we get more familiar with how engagement works.

I realise that if at any time I want to make sure a prospect doesn't get an email for a week or two I can always change their cadence to paused. But some of my users aren't that comfortable with campaigns. They will only understand that I've got a list of emails & the higher up the more likely it is to be sent. However if they want the lead to take week 5 off, then they won't know how to accomplish that.What would be really great for them is something they could pull onto the engagement stream that would visually represent an email. No email, or skipped round, this would allow a little more randomness to be inserted into the rigidity of cadences.

I've subscribed to get the email subscription report on a weekly basis. As of now, I just see the stats per email such as sent, delivered, clicked, unsubscribed etc. It would be helpful if I could see how the results for this week compared to last week (some sort of trending analysis, green/yellow/red gradient of some sort etc). Right now, I just see the numbers and they don't add value until I do some more comparison and analysis. 

We are about to send out an email campain created in Marketo's Email Designer and are running into an issue on chome where the mailto link (with tracking code) wont fire. It will only load a blank page. Looks like there is a bug in the javascript on that redirect.  I've tested the mailto link with out tracking and it works fine on all browsers. Its only when the tracking code is enabled that we run into this issue. 

Hi Team,There seems to be a new bug on the admin page.If I try to click that "login settings", "field management", "munchkin", "soap api", "events partners", "tag" or "reasure chest" links on the main page of the admin section it does not work.I can still access these via the side bar though!-Nora

I'd like a link on the community that goes back into my Marketo.Usually I end up closing out of my Marketo tabs but I'm still signed in in the community and when I want to get back into Marketo I have to leave the community page I'm on to sign back in and then reopen the community.

We've created a closed-loop support feedback tool native within Marketo/Salesforce. Contacts complete a survey by filling out a form that updates their record in Marketo.Since the data needs to be written to custom objects in Salesforce, we can't use Marketo to sync the information so we're using Dataloader.io to feed the information into Salesforce.Dataloader.io has connections to Box and Dropbox and also has the ability to schedule cronjobs from those respective locations.It'd be nice if Marketo had a Box API with which it could use to dump daily reports so that we could bypass the manual process of exporting a smartlist and jamming that into Salesforce via a dataloader.

Today's Marketo instances aren't managed by a single admin user. In an ideal situation there are different users with different permission levels each managing their own operations inside Marketo.While this situation is fantastic as far as distribution of labour and ensuring that you can get the most out of the system goes, it makes the role of the Marketo administrator infinitely more complicated.It'd be great to be able to see usage information such as which users have been active and what they have been doing.Particularly when working with a large organization, the ability to monitor users activities would provide a phenomenal boost to the admin's ability to provide oversight and simply to ensure that users are utilizing the tools provided to them as intended.In addition, it would help the admin know where they need to reach out and how they can help, and having that visibility into users activities would really help in those cases where you receive late night phonecalls saying &quo

It would be great to show the device and location information for email opens and clicks.On the macro level, many marketers see the trend toward mobile and want to invest in responsive design, but they find it difficult to justify the business expense without data showing their audience is viewing information on mobile devices.On the micro level, this information is quite useful: did that prospect view my email on their iPhone at home and never respond?  Did that email get viewed on four different devices in ten minutes?  Quick salespeople would, for example, be able to call a prospect's mobile phone when the email is viewed on that device and get a higher response rate.(original discussion: http://community.marketo.com/MarketoDiscussionDetail?id=90650000000PdsgAAC)

Segmenting content in emails is great - but it would be even greater if the subject lines could change along with content - for instance we do a lot of white paper emails - and if we could customize the subject lines by the prospects' industry, that could be an easy win.