Product Communities

I would like to edit description field in Smart List after I created them. Is there a reason why I can't? This has been brought up in the Discussions too (Smart List Description)

I think that when a campaign is running, we should be able to see how many leads have been processed as it is running. Right now in the run history and in the statusyou are just shown that it is executing the flow and (# leads qualified).If I look to the results tab to find this information, I get each item that is completed. So then I have to figure out how many items per lead and divide that to get a good guess as to how many leads have been processed.It would just be a helpful feature ro add so that when I'm running campaigns with big numbers of leads I can feel like I have more control over what's happening when and I can estimate when campaign runs will be completed.

The Gmail plugin has an API failure anytime you are working with a multiple account sign-on in Google. Many of our reps have their work email open, along with their personal email, out of convenience. It would be great to work the extension out in a way that allows for multiple accounts, focusing on the primary one linked to Marketo (business account), while still allowing other accounts to function without Marketo at the same time.

Hi,I have created a segment last week and created a landing page with dynamic content. Now I want to update segment. It appears that it's not possible to edit already approved segments. I cannot delete segment either because it's used (see dynamic content) so I ended up by making my dynamic content static (so I lost one of my 2 messages), disapproving segment, deleting segment, recreating segment (and now it takes ages to re-approve). Can we add ability to edit segment (or at least make whole process easier)?Cécile @ Talend

If you're clicking through a marketo email that takes you to a form fill, it would be good to have, instead of a form fill, the option to click to call (sales) for those that are viewing on a mobile phone.  disclaimer, i saw this idea on Marketing Sherpa today. Very good idea.

Sometimes (a lot), choosing someones answer as "best" didn't necessarily resolve it. I would like to see a separate button to mark it resloved. Silly I know... but it feels like it's now closed for discussion.

Currently, I can only enter alphabets in Status names. I would like to use Japanese characters (multibyte characters) in Channel names and Status names.

Hi.i am running webhooks which take the response and update custom fields.It worked until now and i saw that the fields in the leads were updated succefully,but now all of a suddon it does not work any more.I see in the result of the webhook that the result is returned succsfully but for some reason the fields are not updated.This is what i see in the result of the activity:Response: {"status":"Pending enrichment","id":447} The fields status and id are mapped to custom fields but they are not updated. Any ideas? why this worked and now not even though it seems like it should?thanks

When is Toronto going to get a user group? The folks here in Toronto could really benefit from the knowledge sharing and networking.Please let me know - I'd be happy to help spearhead it.Cam 

We need to be able to have an online version of our email that doesn't allow tracking. We have multiple links in our emails so to add the no tracking on each link would be tedious. You don't offer a generic "view as webpage," so we are really at a loss to be able to provide our emails to either our internal staff or to those that what to see what our newsletters are all about before signing up. In the past I was providing the "view as webpage" link from my own lead and just recently realized that wasn't generic, but was cookieing everyone with my info. No wonder my lead score was crazy! Please advise on the best work around so I can have a generic online version for people to see without being cookied.Thanks!

We need to be able to send emails to customers notifying them that their service is about to end.  It would be nice to set up automated campaigns that are sent 30 days before their sevice end date.  I want to set it and have it run automatically.Similarly, it would be nice to have "in the next X days/months" as a filter just like we have "in the past....".

Ok so this seems to be something that I'm sure was already brought up but I'm painfully going through this problem.There seems to be a huge need to create field groups/lists that can be used inside the form editor.For example, we use a vendor that identifies leads based on ip, email, company etc.. the form app requires an extra 137 fields. having to drag those in over and over is going to be hopeless. And we cannot use 'local asset' forms so please don't mention cloning forms. Cloning forms is a BANDAID approach and I'm getting annoyed with everyones bandaid answers. So in practice, a user goes to create a form. They would select from a field group list on the right side 'regular form' and that would populate the left with the regular fields. Then they need these regular fields so they again select from the right the extra field list and bam it drops them in! There are soooooooo many practical uses for this that would all but elimate the NEED to clone forms since that is whats goin on

It seems that the "New Local Asset" option from the right-click menu in Marketing Activities was recently made more confusing and more broken then it had been previously.  Now, when I right-click on a folder and select "New Local Asset", not only does it not recognize the fact that I right-clicked on a folder, but it won't even allow me to select a Folder where it asks me to choose the Folder.This is counter-intuititive and frustrating since I regularly create asset folders to organize my emails, landing pages, and other local assets.  Why should I not be able to right-click on the folder I want the item created in, or at least be able to select it where it specifically asks for the folder I want to put it in.

Hi, i want to store some result fields into Marketo fields once the webhook fails.But it does not work.I can see the error message on the results tab of the compaign but the response mapping does not work.For example, this is the response i receive:{"timestamp":1372233958185,"error":{"httpStatus":500,"reason":"Last name is missing from the request","message":"Internal server error while invalid entity.","code":10003},"status":"Enrichment Failed"}And i am mapping the "status" field to a custom field.But the result does not enter the field.Any ideas?thanks

I recently had an activity type of, "SFDC Activity", yet was created by Marketo.  When I inquired with Marketo, the response was:I spoke with a senior engineer in regards to whether or not there are unique identifiers to differentiate between MKTO and SFDC activities. Currently there are no such unique identifiers to help in this regard. It would be nice if a unique identifier existed - especially as integration between SFDC and Marketo grows and the campaign complexity of each expands.Thanks

Is there a way to track when someone fills out a form using social media data (Facebook, Twitter, Linkedin)? I enabled the social media fill function on our forms and now I want to be able to track how often people are actually choosing the option to prefill the form using their social media profiles. I also want to be alerted when someone fills out a form using social media data so I will be directed to their profile to check out the wealth of information their social profiles have provided Marketo.Any idea how to set something like this up?Thanks a lot,Alex

As you may or may not know, I've created an integration between Jive and Marketo that uses WebHooks, and I see tons of value with just that piece of the integration.  However, we are nearly 6 months into our integration, and as we start to add more and more uses of WebHooks, we are finding that the rigidity in configuration is sending us down a path where there is a foreseeable management problem. Currently, a WebHook is defined as a distinct Server Call (such ://host/context/resource?parameter=values…)  rather than a distinct resource ( ://host/context/resource )  … This means that in the event I want to call the same WebHook service with different parameters, I have to setup completely new WebHooks.  For things like integrating with VEvent, where we need to pass in new Ids each time a new event comes up…this means a constant creation of new one-off WebHooks that rarely gets deleted. To help with this, I propose the following model be setup: 1.)  Create an independent "Ho

It's my understanding that Marketo tracks page views on a given landing page using an analysis of log files.  In contrast, Google Analytics uses javascript.  The benefit of using javascript is that you can be relatively confident that robots are unable to trigger a view.The downside of letting robot get into page views is that it will throw off all of your landing page conversion metrics.

Hi, Anybody noticed the arbitary changes to the UI? Change of colors in areas, smart-fill broken, areas of pointless shading that takes focus away form the job the I/F is meant to do. Right click on a folder, add a local asset and the UI still asks what folder you want to put it in. 99% of the time I want it in the folder I clicked on. Opened ticket, of course no immediate changes to the UI, but really looking to know if the community accepts random un-connected changes to the UI, when more shold be expected from their PM group.

When I create a form I find myself scrolling forever looking for the fields I want to add.If there was a search funtion for form fields, that would make life easier :)

Hi Guys!Recently had an issue with email deliverability which looked odd so the first place I jumped to was the community to see if there was any notification of some kind of outage/issue.After a few days, I had a response to my post on the community about the error and it was discovered and fixed days ago but no notification was sent/accessible even though it had longer term effects on my campaign. This outage had a fairly major impact on a couple of my clients and I think it would have been important to receive / be able to look-up some form of notification instead of just discovering that something was wrong through trial and error... So my idea is to have a section in the community where we can go to see if there are any outages that could affect our campaigns. I wouldn't expect to see EVERY support request in the section, but things like "Brief email outage caused by a temporary spam listing - resolved within 2 hours, please check your active campaigns because you may receive

The Stream tiles don't allow you to see the full email or program name when adding content to the the Engagement Stream, which can make the odds of chosing the right content (especially emails in programs) pretty low.  Plus even after you've chosen it, the full name is cut off, so you still can't be sure that it is correct.  And you can't delete the conent if it is incorrect.  See screen shots below.  The UI needs to provide the ability to view the full name of the content before and after selecting it.

If I do a search for a term in Marketing Activities, the left box shows all the places that specific word exists. This is fine and working as intended, but after I find what I'm looking for and select the right asset and clear the search box, all the folders/programs are still expanded in the sidebar.It would be great if after a search either everything collapses, or everything but the main folder of the object you've clicked on and selected!

I just started working with GoToWebinar.  We host the same webinar once a week, and I wanted to make it really simple to setup by cloning the program week after week.  Because of this, sending the confirmation email directly from GoToWebinar seemed to be simpler than doing so in Marketo.  When I register for the webinar once, I do receive a confirmation email.  However, if I register again for the same webinar with the same email address I do not receive a second confirmation email.   I am wondering if since I am already registered, when I register again, there isn't a change in my program status so it doesn't push anything over to GoToWebinar, and I therefor do not receive that second confirmation email.  In the progression status, I do have it set so "Each lead can flow through flow every time."I have two questions.  First, has anyone experienced this before and developed a workaround for this?  Second, what has been your experience sending confirmation emails via Marketo v

When an existing lead submits a form that uses the Web service API to send the form data to Marketo, there is no  trigger that we can use to detect such an event. For new leads we can use the 'Lead is Created' trigger with the 'Source Type = Web Service API' constraint.  We really need a similar trigger for existing leads.