Product Communities

In the fast-paced airline industry, delivering the right offer at the perfect moment can be the difference between filling every seat and missing revenue targets. Passengers today expect seamless, personalised journeys—from booking reminders to in-flight experiences and loyalty rewards. That’s where Adobe Journey Optimizer (AJO) comes in, turbocharging how airlines interact with traveler's across every touchpoint.     The Opportunity: Every Passenger, a Unique Journey Imagine a frequent flyer is planning a summer getaway. Using AJO’s real-time customer profiles and AI-driven decisioning, airlines can recognize this loyal traveler and instantly trigger a personalized campaign: Geotargeted flash fares as a mobile push when the passenger enters the airport vicinity. Automated pre-boarding emails with unique upgrade offers based on loyalty status and travel history. In-flight WiFi or meal discount notifications delivered via SMS as soon as the passenger is on board. Post-arriv

Help shape the future of AJO documentationWe’re always looking to improve — and your input makes all the difference.Please take a few minutes to complete a short survey where you’ll compare two versions of AJO documentation and share your feedback. It’s quick, and your insights will help us create a better experience for everyone.   Survey closes July 3rd Survey link: https://survey.adobe.com/jfe/form/SV_81AWiPfFi8VTI46   Thanks for being part of the Experience League community!

Real-Time CDP Collaboration Release These release notes cover what's new in Adobe Real-Time CDP Collaboration.  July 2025 Real-time CDP Collaboration now supports brand-to-brand collaboration. Collaborators can now form connections, regardless of whether they are an advertiser or publisher. This allows for more flexible collaboration opportunities and enables brands to leverage each other’s data and insights.  Collaborators can now connect to each other using private connection invites. Share your account’s unique connect code with a collaborator who can then use it to connect with you directly. This is a core feature of brand-to-brand collaboration, allowing collaborators to establish connections beyond advertisers exploring the Discover publishers directory. Self-serve destinations are now available to both advertisers and publishers. Audience activation is now available for both collaborators in a connection, regardless of their account

Hi all,I’m working with an XDM Individual Profile schema in AEP that includes a custom array of objects. This array is defined in a custom namespace and sits one level under the profile, for example:{ "_tenant": { "customArrayObject": [ { "fieldA": "value", "fieldB": "value" }, { "fieldA": "value", "fieldB": "value" } ] } }My source file is in CSV format, with multiple rows for the same identity (same ID). Each row represents one object that should go into the array. Example:ID FieldA FieldB 123 value A value B 123 value C value D 123 value E value FIssue:When I ingest this into AEP (via UI upload or dataset), only the last row is retained, the earlier ones are overwritten. The array is not constructed.My Questions:Is this behavior expected when using CSV to populate object arrays?Are any transformations or mapping logic available during CSV ingestion that would allow grouping these ro

str_to_object()json_to_object() I have a CSV file and am using "Map CSV to XDM schema" in the UI. After uploading the file with | as the delimiter, I used the function json_to_object(commerce.order._myNameSpace.customerDetails).firstName in the "calculated field" during mapping. I then mapped it to the corresponding string field in the schema. However, the json_to_object function always failed and returned null in the dataset.Next, I tried using the str_to_object function after modifying the string format in the CSV. I used str_to_object(commerce.order._myNameSpace.customerDetails,":",",").get("firstName") but it still didn't work and also returned null. Any ideas why the functions never worked???? Thanks. The functions doc:  https://experienceleague.adobe.com/en/docs/experience-platform/data-prep/functions the csv:_id|commerce.order._myNameSpace.customerDetails|commerce.order._myNameSpace.acc_order_id|commerce.order._myNameSpace.orderI

we are on ACC v7, and moving to v8 shortly, had use case where I need to send the invoices to the customers via message Center when Realtime event is triggered , however my question is can we receive binary PDF file content /binary forms in the payload and attach it to the message and send it. Is it possible in ACC? any documentation links would be helpful. uploading it to CDN and use it is another option we are exploring as well.

Hi Team,We want your insights to obtain list of offers that are having a similar value for the custom attribute column in AJO/AEPThanks,Mohana.R

Hello, I am writing requirements for our mobile dev team and would like to gauge how much flexibility we have with mobile payload vs schema, especially since we're using a datastream. So far, if the xdm structure from the payload doesn't match our schema, nothing shows up in Analytics reporting, even when mapped in the datastream. I am beginning to wonder what the datastream mapping is for if the payload needs to match the schema. Example of datastream mapping that works (shows up in reporting)_experience.analytics.customDimensions.props.prop36mapped to_experience.analytics.customDimensions.props.prop36Example of datastream mapping that doesnt work (doesnt show up in reporting)programDetails.degreeLevelmapped to_experience.analytics.customDimensions.props.prop33I hope my question makes sense!

XFA form unable to edit can it be used in Adobe create a web form and get data from customers?Since editing XFA form is not possible web form option looks more digitalized and user friendly option but before going ahead with that can we use XFA pdf form in that

Hi, Can you customise the email template for a Event Notification eg: new work assigned please.

Hi, The Active profiles monitoring | Adobe Campaign wiki and logs of the 'Billing' workflow give us the following information about active profiles:Targeted or communicated to in the past 12 monthsExist in the broadLogRcp, broadlogEventHisto, broadLogOperatorLogs, broadLogBatchEvent, broadLogAppSubRcp tablesOur instance to date does not utilize the BatchEvent or AppSub features. We have queried the broadLogRcp, broadLogEventHisto, and broadLogOperatorLogs tables and deduplicated on identifiers (recipient primary key for broadLogRcp, 'recipient identifier' for broadLogEventHisto, 'Primary Key (Operator)' for broadLogOperatorLogs, but the active profile count we get is slightly off. It is .8% less than the count given by the 'billing' technical workflow.  Can someone please provide the specific logic used by the 'billing' technical workflow to obtain the active profiles count? Thanks,Skyler

Hi,I have this logic to read the cookiesOptional<Cookie[]> cookies = Optional.ofNullable(request.getCookies());if (cookies.isPresent()) { return Arrays.stream(cookies.get()).filter(cookie -> cookie.getName().equals(cookieName)) .map(cookie -> cookie.getValue()).findFirst();}return Optional.empty();Now the problem is If i hit my page URL from akamai or AEM Publish URL without query param then i am not able read cookie value but if i hit same URL with query param then i am getting correct response. Let my cookie name is ABC and its present in both the cases : with query param and without query param. Also this issue is only happening in one environment and not in other. Is there any configuration which blocks request object to get the cookies?? Because i faced a similar issue where i am not able to read the i18n values until and unless i dont pass query param in URL. Here the main issue is about reading the cookies which i am not able to read if i dont pass some

We have a new event being triggered from our mobile apps and they are passing a json object. ex: {"digitalData": {"event": {"sampleEvent": "1"},"page": {"pageInfo": {"mSrc": "205"}}}} What are the steps that I need to follow to set up that mapping in the processing rules? When i look at the current processing rules, I see the rule looking at data being passed as context variables, so how do I get the context data listed in the drop downs in the processing rules? Our person who oringinally set up rules is no longer at our company, so we have a knowledge gap in the mobile app area of adobe analytics. Is there any additional requirements on the app side when they are sending this json to Adobe? Note: we are using the old SDK at this time.Thanks.

I've been unsuccessfully trying to get Project Settings-Task Default Custom Forms to show on a report. It seems like it should be possible on a project report, but I can't get the correct text mode. Default Task Approval in Project Settings is selectable as a column without text mode. From looking at the Default Task Approval text mode (shown here), I found object categories in TaskDef collections and thought that may be default task custom forms. displayname=Default Task Approvallinkedname=taskDefnamekey=view.relatedcolumnnamekeyargkey.0=taskDefnamekeyargkey.1=defaultApprovalProcessIDquerysort=taskDef:defaultApprovalProcessIDvaluefield=taskDef:defaultApprovalProcessIDvalueformat=HTML I tried the combinations below without success, using string and list in list method. All my text mode attempts come up blank.displayname=Default Task Categorieslistdelimiter=<p>listmethod=nested(objectCategories).string(name)textmode=truetype=iteratevalueexpression={categoryID}valuef

I'm trying to send data from Adobe to GA4 instance solely via event forwarding without any onsite page tagging (gtag.js) and for this I have used the measurement protocol API (Google recommended API to send data to GA4 from third party). However, Google mentions the below limitations with measurement protocol API :Google highlights the intent of measurement protocol API as a way to augment automatic collection through gtag, Tag manager, not to replace itWhile it's possible to send events to Google Analytics solely with the Measurement Protocol, only partial reporting may be availableSome event and parameter names in GA4 (such as user_id) are reserved for use through automatic collection and cannot be sent through the Measurement ProtocolGiven these limitations, is it possible to send data from Adobe to GA4 instance solely via event forwarding without any onsite page tagging (gtag.js). If yes, what is recommended approach or API that can be used to do so ? Please share any rel

We are using Edge.sendEvent() to track mobile app interactions in analytics adobe suite. Question 1) For something like this, do you use eventType in your XDM schema? Does it matter at all for analytics? Based on my understanding, the use of eventType in the payload would look like the below. Does that look right? Question 2)I see two event type options, one for screenviews and one for link clicks. What would I use for non click events like scrolling, and form view (just viewing a form)?web.webinteraction.linkClicksweb.webpagedetails.pageViews   

Whether you are just starting out with your mobile data collection or migrating from the Adobe Experience Cloud based extensions to the Edge Network extension, the sendEvent API is essential to your implementation. In this post, we will take a deeper look at the sendEvent API to understand the required and optional fields when configuring Edge data collection for Adobe Analytics.   The sendEvent API allows you to send ExperienceEvents to the Edge Network to track events like screen views and user actions, and it will replace your trackState and trackAction calls when migrating from the ACP or solution extensions to AEP/Edge. In general, the ExperienceEvent is structured like this: //create experience event from dictionary: var xdmData : [String: Any] = ["eventType" : "SampleXDMEvent",                               "sample":

Hello Team, I have an AEM Content fragment extension project. Till now, manually I am deploying the project to differenet Adobe IO workspace. Now, I wanted to use jenkin deployment.Previously team has created NodeJS micro project, that is deployed to Adobe IO workspace using jenkin deployment. Looks like, I cannot use those steps in my CF Extension project. For reference purpose, I have referred the Github project URL: https://github.com/adobe/aem-uix-examples/tree/mainBut, not getting much insight here. Can someone help me with this?Note: I dont have any environment specific configuration for each workspace. Under the hood, need to run the command aio app deployNote: I have referred the steps here: https://github.com/adobe/aem-uix-examples/blob/main/cf-editor-generate-variations/deploy But, not getting the full pitcure about jenkin deployment. cc @arunpatidar @daniel-strmecki   @sarav_prakash  @amitvishwakarma @partyush&

I am hoping someone can shed some light on an issue we have been having as Facebook, Marketo and Google are coming up short. For years we have had a very successful Marketo-Facebook integration with thousands of leads coming through correctly. However every now and then, a handful of leads won't come through and are only picked up when we do a manual download of form leads and compare it against those already in Marketo. This drop in connection seems to happen over 2 days but as you can see from the screenshot, plenty of leads come in both before and after the drop as well as some leads coming in part way through the block.  So far I have:Checked that the pages are still listed on launchpoint and confirmed the mappings are correctRenewed the sync with launchpointChecked that Ad Bridge Prod is list and connected as a CRM on the pageChecked that the page has accepted Facebook terms and conditionsConfirmed that all relevant permissions are still granted Does anyone hav

Hi all, I have an interesting use case of joining Journey and email name/id data with profile identifiers in order to make an export to HTTP destination.With Email Tracking Dataset I could see the Journey and email details with ID Map, however we are not using ID map for identities, so was wondering how we can join the primary (customer ID) and secondary ID (email) along with Journey & email sent info.  Looking for your suggestions!Thanks