Product Communities

Hi Journey Optimizer community! Check out this blog post by Jason Hickey, @jason_hickey, our Principal Product Marketing Manager, Adobe, highlighting the five capabilities recently released in Adobe Journey Optimizer: Top 5 capabilities recently released in Adobe Journey Optimizer   Abstract: We recently highlighted five capabilities in Adobe Journey Optimizer that you might not be using — but should be. From real-time event signals to dynamic content and precision geofencing, we uncovered hidden gems and shared the secret recipe that makes Journey Optimizer the most powerful next-generation customer journey management and engagement application in the market. With Adobe Summit EMEA having highlighted a host of fantastic new product announcements and innovations, today we are shining the spotlight on the biggest and most recently released capabilities in Journey Optimizer you can use today.   You can find the complete post here:&nb

It happens to every system or group admin: one of your users is leaving the company, taking on a new role, or needs to switch groups. How do you find everything they own or are working on in Workfront so you can transfer ownership of their objects or reassign their work? Well, we’ve built a dashboard for this purpose! Released as a blueprint, this dashboard contains 13 reports to help you find, reassign, or otherwise manage the objects and assignments associated with a user departing your purview of Workfront. A few things to note:  The reports on the dashboard have been built to support the needs of a wide audience and it’s likely that you will need to change filters, views, and groupings on some reports to better meet your organization’s needs.  You may not need all the reports, so feel free to remove them.  All reports have tags in their descriptions for searchability: #offboarding Please note that for active project, task, and issue appr

Details Adobe Experience Manager as a Cloud Service Release Overview Video 2023.6.0 The features in this release focus on Experience Manager Assets innovations and include the following: New User Interface for DAM Search Enhancements 3D asset management Metadata management enhancements AEM Assets + Frame io Integration Release Overview Video Seed Q&A Please use this thread to ask the question related to this release. See all the Previous Releases here and Current Release Notes here.

  We are excited to announce some important updates released to Dynamic Chat this month that we think you’ll find useful.   Support boolean field types Now you can sync and capture boolean data type fields into Dynamic Chat from Marketo. In the map-to-response option, you can see the data types along with the field names. When you select a boolean field type, you will see responses Yes or No are auto-populated and the same will be shown to the visitor through the chatbot.     Submit button for info capture card Customer feedback we received - "When entering data in the chatbot as an end user, it’s not clear you need to press “enter” to submit". Makes sense right? So we added submit button to info capture card   Dialogue used by list As you might already know you can retarget or run operational campaigns based on visitor engagement with dialogues using the new set of Dynamic Chat triggers and filters in Adobe Marketo Engage. If you have

Hi Everyone, I'm Elissa, a Senior UX Researcher for Adobe Workfront! On behalf of Workfront Research, Design, and Product Management, I can confidently say we LOVE to engage with our customers at every stage of the product development lifecycle. In order to make sure we're not over-engaging with you and that we contact you for the right research opportunities, please be sure to sign up for Adobe's Customer Feedback Panel if you haven't already! Sign up here: Experience Cloud Customer Feedback Panel  

If you’re a system admin, product owner, champion, or manager of Workfront users, you’ve probably been asked to demonstrate the value Workfront is bringing to your business. We’ve identified five key areas that your business can realize value. Workfront provides the ability to: Centralize work in one solution Manage work processes Review and approve digital work Govern compliance workflows Deliver client-facing services We’ve created a dashboard that helps you identify value realized from the first and second bullet points and we call it the Value Realization | Core Value. These reports help you translate the benefits of centralizing work in one solution and managing work processes into measurable values that you can track over time to drive better outcomes. This dashboard is now available to install from your blueprints. Learn how to install this dashboard from blueprints A few things to note:  The reports on the dashboard ha

Details Adobe Experience Manager as a Cloud Service Release Overview Video 2023.4.0 These highlights include innovations from Assets, Forms, and Sites, as well as Cloud Foundation Updates. Prerelease features:Forms: Sign Integration and Compliance Support for Forms within Sites Editor Better Error Handling in Business Logic Sites: Content Fragment Publish to Preview Release features: Assets: New UI for Assets CS My Workspace Adaptive Streaming with Dynamic Media Screens:Fallback Content for Playback Sites: Fast Filtering in Content Fragment UI Console Dynamic Media Support in Teaser Core Component Cloud Foundation: Additional Publish Regions Content Transfer Tool (CTT) Updates Release Overview Video Seed Q&A Please use this thread to ask the question related to this release. See all the Previous Releases here and Current Release Notes here.

Good news for those familiar with our very popular Reporting Cookbook - we’re cooking up a new one!What’s a Workfront “Cookbook” you ask? It’s a collection of snackable, easily digestible, examples on different topics that you can take and test out in your own Workfront kitchen.This time we’re cooking up ideas for how Workfront System Admins communicate with their end users (think, how to share new features with users, or tips & tricks, or how to ask for feedback, etc.).There’s no “one size fits all” when it comes to communications. Some Admins communicate regularly, some only communicate when there are major changes. Some Admins communicate directly with end users, others communicate through Group Admins or SMEs. The Communications Cookbook will showcase real examples of how, when and why your peers are communicating with users. (We’ll sprinkle in some best practices along the way.)In order for this cookbook to become a family heirloom, we need YOUR examples by the end of May&nbsp

May 2023 Release Notes Check out what's new, improved, and fixed in the latest Adobe Journey Optimizer product release update: Release Notes New capabilities Content Experimentation in campaigns: Adobe Journey Optimizer now supports experiments in campaigns. Experiments are randomized trials, which in the context of online testing, means that you expose some randomly selected users to a given variation of a message, and another randomly selected set of users to some other variation or treatment. After exposure, you can then measure the outcome metrics you are interested in, such as opens of emails, subscriptions, or purchases. Create and use fragments in your email content: You can now author, use, and manage fragments to quickly assemble your emails and content templates. A fragment is a prebuilt reusable component that can be referenced in multiple emails across Journey Optimizer campaigns and journeys for an improved and accelerated design process. Use Tags in your c

Hello Everyone!One of our designers, Armine, is requesting customer feedback on the New Sharing Experience in Workfront. Please take this 5-minute usability survey on the new experience! As always, we value your feedback.If you have any questions, want to send additional feedback, or would like to opt-in to participate in future research about this, feel free to email tevosyan@adobe.com.Thanks, Elissa LauberSenior UX Researcher

  Hi AEM community Users, We highly value your expertise and feedback regarding quick content creation within the DAM. To further enhance your experience and streamline your content creation process, we're seeking your input through a quick 6-minute survey.By participating, you'll not only help us gather valuable insights, but you'll also play an instrumental role in shaping the future of content creation in the DAM.    Don't miss out on this - take the survey now at https://forms.office.com/r/kmCtz4gAcJ   Thank you in advance for your time and contribution!   -Kautuk

April 2023 release notes Check out what's new, and improved in the latest Adobe Journey Optimizer product release update: Release Notes New capabilities Web channel (General Availability): Adobe Journey Optimizer is expanding its cross-channel capabilities by adding support for web channel. You can now author, change, and preview web experiences as any other channel, through a smart and intuitive visual interface to personalize your end-users experience.  Mobile onboarding quick start workflow (beta): The new mobile onboarding quick start workflow is now available. Use this new product feature to rapidly configure the Mobile SDK to start collecting and validating mobile event data, and send mobile push notifications with Adobe Journey Optimizer.    Please find the details around the new capabilities and improvements included in this release here: Latest Release   Feel free to reach out in case you have any questions and/or feedback through the below

Check out the improvements, issues fixed, and other changes that are part of this release here: Release 23.1 - 2023 Spring/Summer Release Improvements The Push messaging service has been modernized to improve support.  The SMS messaging service has been improved to provide a better stability.  Adobe has made many accessibility fixes to improve the application’s overall ease of use. Here are a few examples of accessibility improvements: The keyboard accessibility of the interface has been optimized in many screens. The application has been enhanced for touchscreen users. The color of several items across the interface has been changed to improve visibility. Detailed information about this release is available in the Release Notes   If you have any questions related to this release, please feel free to post them in the below comment section.

Calling all Workfront Core Developer Subject Matter Experts!We have an upcoming exam workshop to refresh the Workfront Core Developer Expert certification exam with new questions in June. We are seeking SMEs to contribute to refreshing this workshop.In exchange for this participation, participants will renew their certification without taking a renewal exam (since they will be composing and reviewing the content of the exam) and will be acknowledged as an Adobe Credential Program SME contributor.If you are interested, please fill out this SME interest form. Applications open until April 26.Thank you!

Details Adobe Experience Manager as a Cloud Service Release Overview Video 2023.2.0, These highlights include innovations from Forms and Sites. Prerelease features:Forms: Headless Adaptive Forms Early Adopter Release Fast Track Analytics for Forms Core Components in Sites Editor Sites: Headless GraphQL SDK updates with pagination Headless Admin SDK Release features: Sites: Content Fragment Export to Target Web-optimized image delivery in GraphQL queries Release Overview Video Seed Q&A Please use this thread to ask questions related to this release. See all the Previous Releases here and Current Release Notes here.

Dear Community, We are excited to announce that we have enabled the Form Designer Beta in the Preview environment, which is set to replace the current Workfront forms in the near future. To try out the new form designer, simply click on the "Try form designer Beta" button on any new or existing form. If you need to switch back to the current forms, the option is also available. The new Form Designer offers a number of improvements, including: Optimized form layout Improved canvas where you can view the actual structure of the form without having to switch to Preview mode first. Ability to copy fields  Soon-to-be-supported resizing for Descriptive text fields Offloaded form builder by moving field tracking and form/field sharing controls out of the forms. Please note that Skip/Display logic configuration is temporarily unavailable in the form designer but will be added shortly. All existing logic configurations will continue to function normally. We would appreciate it if you cou

Calling all Workfront Admins!   Do you have a strategy for HOW and WHAT you communicate to your end users about Workfront? Anything from letting them know about new functionality, about updates to workflows, new training, tips & tricks, etc.? If so, would you be open to a quick, 30-minute chat? I'm part of a team that creates programs that help customers better adopt and use Workfront, and my next big project is creating a set of communication templates to help Admins as they communicate with their users. (For anyone who has seen the Inherited Instance Checklist we recently launched, that was built 100% from feedback gleaned in interviews just like this!) You can see my availability and book time with me directly here. I'm hoping to talk to at least 10 Admins by the end of April to make sure I'm heading in the right direction.  Thanks so much to anyone willing to share their time and experience, I genuinely appreciate it (as do our future System Admins!). Drop a comm

Hi Journey Optimizer Community users,   We are out with the latest Adobe Journey Optimizer product release for March 2023. For detailed update on New Capabilities, Improvements, and other changes, check here: Release Notes New capabilities In-app channel (General Availability): You can now send personalized In-app messages to your app users within a campaign. Use Journey Optimizer to design notifications and customize the message layout, display, text, and buttons to create a seamless experience. SMS click tracking: With SMS click tracking, you can monitor the performance of your shortened URLs, identify who clicked on them, and use this data to retarget those customers with subsequent campaigns. Use Tags in your Journeys (Beta): As a Journey Optimizer practitioner, you can now organize your business objects using tags. Tags are a quick and easy way of classifying objects to improve search. This feature is currently in beta and only available for Journeys. &n

Release 8.4.5 April 3, 2023 Patches Fixed an issue which could lead to a duplicate key constraint error if several approval workflows were set to the same schedule.  Fixed a regression issue introduced by NEO-54474 (8.4.4) which led the style attribute of the body tag to be changed when uploading an image in the Digital Content Editor (DCE).  Fixed an issue which could lead to an error when exporting data using a CRM connector if the temporary table had a primary key defined as long instead of uuid.  Fixed a regression issue introduced in 8.4.1 which could lead to errors in package export, FDA over HTTP and reporting.  Fixed a regression issue introduced in 8.3.8 which could prevent the delivery status from being correctly updated for deliveries with negative IDs.  Fixed an issue with boolean fields when importing data using the Big Query connector.   Check out the details about other improvements and fixes in this latest Campaign v8 Release he

As of March 2, 2023, Workfront offers a new and improved way to calculate a user’s capacity using the Work Time field that will enable you to see the true availability of your global teams based on region-specific schedules.  Up until now, if you wanted to adjust the amount of time a user had each day to work on project work, you had to adjust the FTE (Full Time Equivalent) value.  This presented an obstacle when the User schedule was used versus the Default schedule to calculate resource availability because in this case the FTE value was ignored.     Now, with the new Work Time field located in the user profile, you can adjust capacity and still have resource availability calculated using the User’s schedule. The available hours in the Resource Planner and Workload Balancer will reference the user’s schedule and reflect availability based on the Work Time value entered.    The Work Time field is adjusted by entering a decimal value between 0 and 1.&

After May 19, 2023, access to the Adobe Marketo Engage classic experience for the following Design Studio assets along with the ability to toggle between classic and the modern “New Experience” will be deprecated from all Marketo Engage subscriptions as we focus on delivering our modern user experience to all our customers:   1.  Email Template Details Page 2.  Landing Page Template Details Page 3.  Form Details Page 4. Snippet Details Page   We have already brought some of our most popular Marketo Sky innovations to our modern experience and ensured that all the capabilities in the classic experience are available in the modern experience. And the response to the modern experience has been positive till now.   As Marketo Engage gravitates towards redefining the way marketers conduct their daily activities with higher productivity, improved ease of use, and optimized workflows, we would like to transition the user experience completely to the modern experi

Help us determine the new look and feel of the new home/landing page experience. Sign up here:   Thank you all so much for signing up. We've received plenty of good feedback for now and will open more opportunities in the future as we near beta.

  We are excited to announce some important updates released to Dynamic Chat this month that we think you’ll find useful.   Chat Transcript  As you may already know, all lead engagement with the chatbot is captured as an activity against the lead in Marketo Engage. Now you can see how the conversation went with the chatbot transcript. A new attribute "Chat Transcript" is added "Engaged with Dialogue" activity type which captures the URL of the conversation transcript.   Once you open the URL, you can see the conversation between the person and the chatbot.   You can view the conversations either in the chatbot window or in plain text format, along with dialogue and time details on the right.   Support Integer and float field types Now you can sync and capture Integer and float data type fields into Dynamic Chat from Marketo. In the map-to-response option, you can see the data types along with the field names. You can use these attributes

Hi folks,  Here's what's new in the latest Adobe Journey Optimizer product release for February 2023. For detailed update on New Capabilities, Improvements, and other changes, check here: Release Notes   February 2023 Release Notes New capabilities In-app channel (beta): You can now send personalized In-app messages to your app users within a campaign. Use Journey Optimizer to design notifications and customize the message layout, display, text, and buttons to create a seamless experience. Export Journey Optimizer Datasets to Cloud Storage Destinations (beta): You can now establish a live connection with cloud storage locations in order to export the content of your datasets. Available destinations are: Amazon S3 Cloud Storage, Azure Blob, Azure Data Lake Gen 2, Data Landing Zone, Google Cloud Storage, SFTP.   Please find the details and cautions around the beta features along with the improvements delivered in this release here: Latest Release &nbs

  We are excited to announce some important updates released to Dynamic Chat this month that we think you’ll find useful.   Roles and Permissions  Now manage access to your Dynamic Chat users with new roles and permissions functionality. Now you can create your own product profile and add different combinations of permissions to manage access to users.   Also from now on we can create the following 3 default product profiles with respective permissions: - Marketing Admin - Marketing user- Calendar Agent   Globalization of static content Most of you already know that you can create dialogues for non-English visitors, but we heard feedback from you that this serves the majority of the need but there is system-specific content that still shows up only in English.  we have implemented a language selection feature at the dialogue level and system-specific text will be automatically translated into the respective language for a  v