Campaign Classic v7 & Campaign v8

Hi all,We’re running into a coordination issue between Adobe Campaign Classic v7 and our SDR team’s outreach using Salesloft (soon moving to Groove/Clari).The problem:When Adobe Campaign sends out nurture emails, we have no way to pause or suppress contacts that are actively in an SDR cadence. This results in some leads getting touched by both marketing and sales on the same day — creating confusion and over-communication.Things we’ve tried:Using a Salesforce field to mark leads in active sales cadencesCreating exclusion queries in Campaign workflows based on that fieldTesting wait steps + custom triggers in Campaign workflowsWe’re still facing timing issues because of sync delays and inconsistent cadence enrollment flags.Has anyone successfully implemented a real-time suppression system or workflow that prevents Adobe Campaign emails from going out when a contact is mid-sequence in Salesloft or Groove? Ideally without having to manually update lists every day.We wrote a quick breakdow

Hi there,I'm facing an issue with my db cleanup workflow—it keeps failing. In the audit log, I'm seeing the following error:"There is more than one open type URL in the database ('NmsTrackingUrl' table). Most likely the problem comes from an improperly migrated database."Has anyone encountered this before or know a possible solution?Regards, Navin

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Installed the AEM integration package in Adobe CampaignYou first need to install the AEM integration package.From your Adobe Campaign instance, select Tools from the upper toolbar.Select Tools > Advanced > Import package  Configure the external accountThe AEM integration package created the external account for Adobe Experience Cloud. You need now to configure it to connect with your Adobe Experience Manager instance.To configure the AEM external account, follow the steps below:Select Administration > Platform > External accounts.From the External account list, select AEM instance.Enter the parameters for your AEM authoring instance:ServerAccount     Password   Configure AEM resources filteringThe AEMResourceTypeFilter option is used to filter types of Experience Manager resources that can be used in Adobe Campaign. This allows Adobe Campaign to retrieve Experience Manag

Hi, Any idea from where we can learn Adobe Sensei? Is there any learning portal or anything like that where they have detailed everything out about Sensei?

we are on ACC v7, and moving to v8 shortly, had use case where I need to send the invoices to the customers via message Center when Realtime event is triggered , however my question is can we receive binary PDF file content /binary forms in the payload and attach it to the message and send it. Is it possible in ACC? any documentation links would be helpful. uploading it to CDN and use it is another option we are exploring as well.

Hi, The Active profiles monitoring | Adobe Campaign wiki and logs of the 'Billing' workflow give us the following information about active profiles:Targeted or communicated to in the past 12 monthsExist in the broadLogRcp, broadlogEventHisto, broadLogOperatorLogs, broadLogBatchEvent, broadLogAppSubRcp tablesOur instance to date does not utilize the BatchEvent or AppSub features. We have queried the broadLogRcp, broadLogEventHisto, and broadLogOperatorLogs tables and deduplicated on identifiers (recipient primary key for broadLogRcp, 'recipient identifier' for broadLogEventHisto, 'Primary Key (Operator)' for broadLogOperatorLogs, but the active profile count we get is slightly off. It is .8% less than the count given by the 'billing' technical workflow.  Can someone please provide the specific logic used by the 'billing' technical workflow to obtain the active profiles count? Thanks,Skyler

Hi community,We're setting up Adobe Campaign Classic v7 using the standalone deployment model as per Adobe's documentation:https://experienceleague.adobe.com/en/docs/campaign-classic/using/installing-campaign-classic/deployment-types/standalone-Standalone Deployment - Adobe DocsSetup Details:Deployment Type: On-Premise (Standalone)Environment: Single EC2 instance (RHEL 9.4)Installed Components:Campaign Application Server (nlserver web, running on port 8080)MTA configuredAll services installed and running under /usr/local/neolane/nl6/confInstance URL: http://example-instance-url:8080(This is accessible and shows the Campaign web console.)Issue:I'm currently stuck at tracking server configuration. The delivery fails with the following error:pgsqlCopy code29/07/2025 13:03:08 RED-520028 The URL 'http://example-instance-url' of remote redirection server is not a valid URL.29/07/2025 13:03:08 RED-520026 Could not upload redirection information on the tracking server(s).29/07/2025 13:03:08 DL

Hello,   We have a requirement where the data from the mobile app (tokens, events) need to be sent to prod and shadow prod environments simultaneously. How can this be configured on Launch ? Please let me know.   Thanks. Vikas.   @_manoj_kumar_  

Hi,How to check who updated the status from 'Denylisted/Valid' to 'Quarantine' in nms:address. Thank you.

Hello,Using a workflow I need a step by step guide for how I can populate content/values from a csv file as variable fields into an email delivery.My csv file is fairly simple with two rows. First row with column headers which will be used for the field name and the second row will have the values to populate for those fields in the email. E.g. First column is an image url, second column is a title, and then the row underneath is the values for them. There is no recipient data like email etc.How can I upload this file into Adobe, use javascript to create these fields as temporary(?) variable fields and then use those variable fields which are then recognised within the delivery template and populate the content (all the content is the same it is not personalised).Any help is appreciated!

Hi all,    I am working on a web application where I need to apply field validation on several inputs on the first page of the survey, I do believe it can be done via initialization script and approval script tabs.   Here are the fields that I am looking to validate:   A - Should not allow future dates B - Must be an @specificdomain email C - Exactly 8 alphanumeric characters (no prefixes like #) D- Limited to 4 characters E - Must follow a valid telephone number format F - Introduce a strict validation that only allows the email.    *The letters are used to reference the variables.   Any guidance would be highly appreciated.    Best,  Celia

How do I query the AEM content path associated with a delivery. I understand this might be a javascript code. What should go in this code? So far all I have is a simple workflow with a query object that is just querying for 1 delivery Id against the delivery schema. I am outputting the delivery Id in the query result.

Hi @parthasarathy I have a below usecase, kindly guide.Consider a customer has purchased via below multiple platforms 1 Groww2 AngelOne3 Paytm Money4 ET Money5 Upstox6 Dhan7 INDMoney Example:1.if an investor has investments via Groww, AngelOne and IndMoney, campaign is to be triggered only for Groww with branded creative of Groww. 2.if an investor has investments via AngelOne and IndMoney, campaign is to be triggered only for AngelOne with branded creative of AngelOne.

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Per this post, I understand there is the smtpEnableTLS setting which can be configured in the server config file. I also realize this is not recommended due to the impact it will have on the overall throughput. But I am curious to know how the email will be decrypted by the recipient? How are the keys shared with each receiving domain? Can someone please shed more light on this?

Hello,We have a problem with the PROD Adobe campaign instance.Here's the info:7.4.1 build 9383We have this oracle error: ORA-12592 TNS Bad packetWhen this error occurs, all workflows freeze. This is not normal behavior.Do you have any solutions ?observation: random freezeimpact: campaigns blocked increasingly frequent server restarts > up to 5 times a dayinvestigation: visible on heatmap without precise identification possible / action on keep result but situation worseningerrors reported in logs:2024-12-25 log ORA-210000 Oracle error: ORA-03113: end-of-file on communication channel\nProcess2024-12-25 log ORA-210000 Oracle error: ORA-12552: TNS:operation was interrupted (iRc=-2006)2024-12-26 log Starting workflow server (pid=126326, tid=126326)... 

I keep getting this error at the delivery activity when running a wkf:The thing is that sometimes everything work fine and the delivery is been pushed but some other times it fails as shown above.Any clue what it can be?

Hi Team,I have created WebApp with Input Form with FirstName, LastName, Email in 1st page. And some Check box inputs in 2nd page.my WebApp workflow configured like below. 1st page Input Values should Update into Recipient schema. But its not working with below script. // Update RCP Datavar id = ctx.recipient.@id;var ID_PARTENAIRE = ctx.vars.bp_id;var Business = ctx.vars.bp_Business;var Entity = ctx.vars.bp_Entity;var currentDate = formatDate(new Date(), "%4Y/%2M/%2D %02H:%02N:%02S");xtk.session.Write(<recipient xtkschema="nms:recipient" operation="_update" _key="@id,@ID_PARTENAIRE,@Business,@Entity" firstName={ctx.vars.updfirstName} lastName={ctx.vars.updlastName} email={ctx.vars.updemail} lastModified={currentDate} />); Getting below Error once submit the Button in Form, stating Unable to find the Key values for element Recipient. Note: we have Extended the nms: recipient schema and added custom columns as Keys. I am using those for Update or Insert Operation

Release 8.6.5 April, 2025   Check out the details about what's new, general improvements, fixes and compatibility updates in this latest Campaign v8 Release here: Release 8.6.5 New features New SMS sending connector - The SMS sending connector has been modernized and improved to enable transceiver mode SMPP connections, enable persistent SMPP connections, and ensure better compatibility for environments transitioning from Adobe Campaign Standard. A new SMS External account is now available for all new SMS implementations. Existing implementation are still supported, however recommendation is to move to this new modern and extended connector.   Please find the detailed information around the new features, general improvements and fixes here: Latest Release   If you have any questions or feedback related to this release then please feel free to reach out through the below comment section.

Hi, We would like to implement functionality to send Adobe Campaign alerts to a Microsoft Teams channel via webhook: Create an Incoming Webhook - Teams | Microsoft Learn How can we edit the under-the-hood functionality of the "alert" activity and the workflow supervisor "alert" for workflow failures to add a condition which triggers a webhook message via javascript? Where is the "alert" activity executed / where is the functionality stored, and is it editable?Has anyone successfully done this?Thanks,Skyler

Hi, I was checking my data on campaign server, using advanced filter on data schema.And there is a table with fields that some of values are set as Null and others as an empty string, "".I was trying to differentiate these two types, so tried filtering with condition as below,[field A] is equal to ""and[filed A] is emptyBut for both cases, query is generated as "[fieldA] is NULL"But when I filtered with [filter A] is not empty, I still see the empty values, and when I exported it as a .csv file those values are marked as an empty cells. Does anyone know a way to resolve this issue? or do any of you know how AC save empty string values?  

Hi, Is it possible to capture personalization/conditional content in a typology rule? Take the following typology rule code which executes "at the end of analysis" for the alertAssignee delivery template.logInfo(delivery.content.text.source) This will return the following, which is the content of the alertAssignee delivery template."<%= dataSource.message %>"However, when an alert is sent out, this <%= dataSource.message %> can become many different things. How can we capture this in the typology rule?

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Hi Team,I'm trying to fetch the super team field data in relationship manager table and which is linked from recipient to relation ship manager as 1 to 1 cardinality.I'm using below code to fetch them ----------------------------------------------------------var recipientquery = xtk.queryDef.create(<queryDef schema="nms:recipient" operation="select" ><select><node expr="@id"/><node expr="[relationshipManager/@superTeam]" alias="@superTeamDec"/><node expr="Smart(Lower(@firstName)) + ' ' + Smart(Lower(@lastName))" alias="@fullName"/></select></queryDef> );var recipientData = recipientquery.ExecuteQuery();------------------------------------------------------------But I'm getting below errors [Highlighted in red] Element 'relationshipManager' unknown (see definition of schema 'Recipients (nms:recipient)'). XTK-170036 Unable to parse expression '[relationshipManager/@superTeam]'. SOP-330011 Error while executing the method 'ExecuteQuery'