Unknown error in delivery activity

Question

I keep getting this error at the delivery activity when running a wkf:

The thing is that sometimes everything work fine and the delivery is been pushed but some other times it fails as shown above.

Any clue what it can be?

ccg1706 · Accepted Answer

hI @a_b_se,

I would recommend checking all your JS code parts first, normally this errors throw because there is something missing in content blocks, personalization blocks, delivery names.

If it seems correct to you, and as your are saying it happens inconsistently I would recommend opening a ticket to Adobe Support. I recently experienced a similar case on a project where deliveries where randomly failing, and in the end, it turned out to be an Adobe Campaign bug. So don't hesitate to write them if you are confident with your code.

If you need something more, happy to help!

Best,

Celia

Parvesh_Parmar · Answer

Hello @a_b_se ,

Just adding some additional information that might help, in addition to the previous reply.

If you’ve passed any extra additional data—such as target data, JavaScript variables, recipient data, or other personalisation parameters—user for personlizaiton data or show/hide conditions using if/else logic. If this data is missing at the time of delivery, it’s possible the delivery could fail. On the other hand, if the data is available, the delivery may succeed.

It would also be a good idea to analyze whether any personalization or dynamic content is failing due to missing data, as this could be the root cause of the issue.

Hope this helps.

Kind regards,

Parvesh

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