Campaign Classic v7 & Campaign v8

Hi Im trying to create a workflow for an abandoned cart. My Adobe is connect with Adobe Analytics so I can use triggers to activate it. For the first email is ok, but how can I create the workflow to send the following two emails depending on the customer behaviour?Shoul I start the workflouw with the Signal activity? Or how? Thanks in advance.Kind regards,Blanca

I have a webpage (dynamic javascript page) that makes it possible to show and change the text in an email made with content manager.In the client I for example write Hold ’n’ Win in the input field to create the text in an email and that works fine.But when the same email is shown for edit in my webform the same text will show as Hold ?n? Win.This happens regardless if the string was originally written in the web form or the windows client. It always shows correctly in the client and is correct in the email going out and is always wrong in the web form showing the same text. I think it's some kind of encoding problem. But I can't seem to be able to fix it. Does anybody know why this happens and how to fix it? Simplified code in Dynamic javascript page that shows all the xml of the publication model (which also shows wrong):<%var jsspContext = new JSSPContext(request);response.setContentType("text/html;charset=UTF-8");var id = request.getParameter("id");var D = ne

Hi Experts,Need Help on how to extract the duplicate delivery sent to one recipient from same campaign.I have checked from broadlog schema, and unable do expression group by using count of Delivery label.  We need to Count of same delivery sent to same recipient, Campaign Code, Event Date. Please help me on this asap.Thank you 

Hi Folks,  I'm trying to insert data into custom table by using Data loading > Enrichment > Update data activities on technical workflow area, the picture below for your references. Please noted: that the following data cannot be loaded into the recipient since there is different primary key, so that I needed to create and insert into custom table. As you can see in the picture, the data is not passing into update data activity. However, there is no error show up on Audit page. I will provide the set up for each activities and audit page for your references below: Data loading  Enrichment: Update data: And, the audit page  I also tried every approaches in community as well. Could you kindly suggest me how to solve this problem, please? 

Hi,We are getting error for "firstName" & "lastName" in nms:recipient schema. As we created an extension for nms:recipient schema, but certainly the changes were not committed and then the extended schemas were deleted manually thereafter. And it seems that deletion of those extended schema also deleted the firstName & lastName fields from nms:recipient schema.Is there any way to add the deleted fields back to OOTB nms:recipient schema as we are not able to edit the Preview tab too. Thanks

We have configured POP account to retrieve inbound emails in Adobe Campaign Classic v7, this is Windows server installation.Testing connection at deployment wizard is successful. We know that there are bounce emails in the email account, but for some reason the inMail process is not able to fetch them. We have tried both port 110 and port 995.According to verbose log the connection looks successful but no messages found.The bounce email account is a Microsoft account, what could be the issue? verbose log Loading active POP3 account(s) from the database...verbose log Connection opened for user '<USER>' on server 'imap.xx.com'verbose log POP3 Server: '+OK The Microsoft Exchange POP3 service is ready.'verbose log POP3 Client: 'USER <USER>'verbose log POP3 Server: '+OK'verbose log POP3 Client: 'PASS *******'verbose log POP3 Server: '+OK User successfully logged on.'verbose log POP3 Client: 'STAT'verbose log POP3 Server: '+OK 0 0'verbose log 0 message(s) (0 byte) for user '

@Parvesh_Parmar ,@AkshayAnand ,@isahore ,@AndreaBriceno,@ParthaSarathy,@ParthaS ,@Craig_Thonis ,@Manoj_Kumar_ ,@Amine_Abedour ,@Marcel_Szimonisz,@DavidKangni ,@Amit_Kumar,@ShashankNigam02,@Ganesh5067, @Jonathon_wodnicki@Denis_Bozonnet Hi All,As I  read the Adobe online documentation IN Time constraint Activity we need to specify start time and end timeso my ask is Workflow will run only during start time or end time when we use Time constraint Activity OR OUTSiDE THE START AND END TIME PERIODjust dont understand the exact purpose of time constraint activity in Adobe CampaignTime constraint Activity in Adobe Campaign Classic can someone please help to elaborate 

@Parvesh_Parmar ,@AkshayAnand ,@isahore ,@AndreaBriceno,@ParthaSarathy,@ParthaS ,@Craig_Thonis ,@Manoj_Kumar_ ,@Amine_Abedour ,@Marcel_Szimonisz,@DavidKangni ,@Amit_Kumar,@ShashankNigam02,@Ganesh5067, @Jonathon_wodnicki@Denis_Bozonnet Hi All, I just read the documentation about AND join activity in Adobe Campaign but got confused between the purpose of AND Join activity and Union activity in Adobe Campaigncan someone please please help to explain exact difference AND Join activity and Union activity in Adobe Campaign

I have created a webapplication to capture recipient skin care details and their preference here i have used custom schema(tir:skincareDetails) to store recipient preference In schema I linked with recipient table where the tcustId is primary key and tcustId referencing as a foreign key in tir:skincareDetails schema also i decalared link in recipient table  In campaign i queried through recipient table  and i added this web app in mail delivery to send but when i click on the web app in mail its getting administrator error Im attaching all the possible attachment here In personalization block i passed through id<a href="<%@ include option='NmsServer_URL' %>/webApp/orn_APP784?id=<%=escapeUrl(recipient.cryptedId)%>" target="_blank" class="a button3">Take Survey</button>Error in webapp This webapp is working in preview mode by passing IDDid anyone having solution thanks in advance

Hi All, Example of my SOAP Push Event payload:<ctx> <information> <paragraph>Lorem Ipsum One</paragraph> <status>red</status> </information> <information> <paragraph>Lorem Ipsum Two</paragraph> <status>yellow</status> </information> . . . N </ctx>Inside the RT Email Template, I want to fetch and validate value for node status for each rtEvent.ctx.information and display the value within node paragraph.For example if status = red, then display "Alert" and so on. Expected Output:Lorem Ipsum One - red - AlertLorem Ipsum Two - yellow - Warning and so on

Hello, We have created an operator with workflow folder access and that folder contains 3000 workflows.when user logged in and tried to access the workflows, the workflow folder was empty.PFA snapshot for more information. What could be the reasons for such behavior? Sincerely,

Hi Team,I just created a email grid based on rm emails and we have tested yesterday it was working fine and the same thing we have tested today it is showing error in delivery analysis.   Kindly let me know your thoughts on this issues to resolve. ThanksHari 

Hello, We want to automate releases in ACC and we were wondering if it is possible to use revision control system as GIT in order to do so. I do not think it is feasible but I would like to know if there is another way of doing things instead of relying on packages?

Hello, We have a lot of Predefined filters on recipient dimension and we are getting a really long list when we want to use one in a query for example. How can I group them in different folders in order to show just the categories first? So that we can have a better structure.  

Hi,We are trying to implement One Click List-Unsubscribe for Gmail & Yahoo for our customer emails, we deployed the required changes for typology rules & typology and also added the same into our Email delivery properties, but on sending proofs and mails to our Gmail Email ids, we are still NOT seeing the Unsubscribe header.Secondly, in case unsubscribe header is visible, what would be the next steps to verify and confirm if the recipient is actually Unsubscribed, where can we check that in our database schemaAs we are using custom recipient schema, so is there any modification required in List-Unsubscribe Web app. Appreciate any help on this. Thanks

Hi Team, Hope you and your loved ones are safe and sound amidst this pandemic. We are using below syntax in the SMTP Tab of the Delivery, but are still unable to see the list unsubscribe option in Gmail. List-Unsubscribe: <mailto:unsubscribe@somedomain.com>, <http://somedomain.com/user/unsubscribe/?sid=abcdefg> The email is delivered with no errors but the option of list unsubscribe is not available in the Gmail UI. Also to add, we are able to see the details of the list unsubscribe as expected in the view original message option of Gmail. Are we missing out on any of the configuration at ACC end. Do we also need to make any additional changes in the config file etc. Thanks & RegardsNavin

Hi,  I don't know what happend, the content of any subfolder are not displaying, when I try click on the "display contents of sub-folders" button, it displays a "loading details..." message for a sec, then nothing happens. I have tried to using another PC and network, switch to different ACC instances, use another user/ change user access rights, clean local cache, delete the console and configuration files then reinstall, but nothing changes.can anyone help? 

@Parvesh_Parmar ,@AkshayAnand ,@isahore ,@AndreaBriceno,@ParthaSarathy,@ParthaS ,@Craig_Thonis ,@Manoj_Kumar_ ,@Amine_Abedour ,@Marcel_Szimonisz,@DavidKangni ,@Amit_Kumar,@ShashankNigam02,@Ganesh5067, @Jonathon_wodnicki@Denis_Bozonnet HI aLL,we need to create some monitoring workflows in adobe campaign What all monitoring workflows we can create in Adobe campaign classicPLEASE THROW SOME LIGHT ON SUGGESTIONS

Hi there, I have a requirement where I need to determine whether the DateOnly(column1 + 11 days) is greater than the DateOnly(column2 + 21 days). If this condition is met, I'll return column1 and check if it matches today's current date. Otherwise, I'll return column2 and check if it matches today's current date. I've set up a query activity to retrieve a group of audiences, and now I need to filter out the audience further based on the above conditions and qualified users need to be processed further in the workflow. I'm wondering if this filtering can be done directly through the query activity itself, or if I need to use a JavaScript (JS) activity instead.If it needs to be done through a JS activity, I would appreciate it if you could provide some sample code references. I understand that this can be achieved using a CASE statement, as shown below, but I'm uncertain if it's possible through the JS activity: SELECTCASEWHEN DATE_ADD(column1, INTERVAL 11 DAY) > D

@Parvesh_Parmar ,@AkshayAnand ,@isahore ,@AndreaBriceno,@ParthaSarathy,@ParthaS ,@Craig_Thonis ,@Manoj_Kumar_ ,@Amine_Abedour ,@Marcel_Szimonisz,@DavidKangni ,@Amit_Kumar,@ShashankNigam02,@Ganesh5067, @Jonathon_wodnicki@Denis_Bozonnet  hi all, may i please understand what is actually subscription service or information service in adobe campaignhave read the documentation but did'nt get a clear picture on what is actually subscription service in adobe campaign contextplease help to explain the same in layman terms

Hi ,I got an error while inserting data into a custom schema using the Postman application.      

Hello,                      The additional code is generated in the workflow when we execute Push Notification delivery since the delivery got an error. I've provided a screenshot below. Could anyone suggest a possible solution?        ThanksJeeshan

Hi,   we have a multibranding setup on Message Center. This also means that we have an external account defined for each brand, additionally to the execution instance external account.   The brand external accounts are set to the email channel, but is the delivery mode important?   Because now in the Delivery feedback loop for the Mid-Sourcing, the process tries to reach these accounts as well - and they are not setup for mid-sourcing. So can I put them on e.g. bulk?   Tnx, Stefan  

Hello all, i could use some help!  I am building a report from a custom schema and have gotten the data to populate in the graph without issue.  However, i am having trouble with the form controls.  Specifically, when i add a combo box or other element and then a link to refresh the data, nothing is happening.  I'm not sure what is going wrong here and would greatly appreciate help!  I've added the details of my approach below:Define the Variable in the report properties (screen shot 1) Name = _SNATURE from '@SNATURE'Add data to report query (screen shot 2) field = '@SNATURE'Define data within the histogram based on the context data (screen Shot 3) - [query/Report_DonorTouchpointsByDeliveryProperty_WB]Create the combo box and set to the data base field (screen shot 4)Create the link as a refresh activity back to the original query

How can we track open ,clicks and sent for Transactional messages WHAT IS THE SCHEMA NAME,HOW IT WILL REFLECT, AND AFTER HOW MUCH TIME,iS there any orkflow which is updating open ,clicks and sent for Transactional messages @Parvesh_Parmar ,@AkshayAnand ,@isahore ,@AndreaBriceno,@ParthaSarathy,@ParthaS ,@Craig_Thonis ,@Manoj_Kumar_ ,@Amine_Abedour ,@Marcel_Szimonisz,@DavidKangni ,@Amit_Kumar,@ShashankNigam02,@Ganesh5067, @Jonathon_wodnicki@Denis_Bozonnet  @1905403,pLease help