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msnavin
msnavin
Level 2
August 31, 2021
Solved

ACC SMTP- List unsubscribe

  • August 31, 2021
  • 1 reply
  • 2571 views

Hi Team,

 

Hope you and your loved ones are safe and sound amidst this pandemic.

 

We are using below syntax in the SMTP Tab of the Delivery, but are still unable to see the list unsubscribe option in Gmail.

 

List-Unsubscribe: <mailto:unsubscribe@somedomain.com>, <http://somedomain.com/user/unsubscribe/?sid=abcdefg>
 
The email is delivered with no errors but the option of list unsubscribe is not available in the Gmail UI. Also to add, we are able to see the details of the list unsubscribe as expected in the view original message option of Gmail.
 
Are we missing out on any of the configuration at ACC end. Do we also need to make any additional changes in the config file etc.
 
Thanks & Regards
Navin
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Best answer by Manoj_Kumar

Hello @msnavin 

Like I mentioned sometimes it might now work because of poor IP reputation. Since you are using DEV instance the IP is not warmed up. Could you test the same header in PROD?

1 reply

Manoj_Kumar
Community Advisor
Manoj_KumarCommunity Advisor
Community Advisor
August 31, 2021

Hello @msnavin 

 

What content you are using the the HTML body?

Can you just write a dummy text and check it again on Yahoo/Outlook(Web)? 

 

Somtimes it might not work because of poor IP reputation even if it is set up correctly.

Manoj  | https://themartech.pro
    msnavin
    msnavinAuthor
    Level 2
    August 31, 2021

    Hi @_manoj_kumar_ 

     

    Thank you for your quick revert.

     

    We are using Dev instance and are executing the Template using a sample Subject Line and HTML Body both as "Test List Unsubscribe functionality"

     

     

    Manoj_Kumar
    Community Advisor
    Manoj_KumarCommunity AdvisorAccepted solution
    Community Advisor
    August 31, 2021

    Hello @msnavin 

    Like I mentioned sometimes it might now work because of poor IP reputation. Since you are using DEV instance the IP is not warmed up. Could you test the same header in PROD?

    Manoj  | https://themartech.pro
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