Adobe Journey Optimizer

Hi,I've created an "Offer Decision" to be displayed on a webpage. However, when I integrate this web offer, the page remains unchanged, neither displaying the offer nor the fallback. Interestingly, when I remove the Offer, other modifications I've made (like text changes) appear correctly. So, it seems the issue is specifically with the offer decisioning.For instance, my original page title is "We are here to create an unforgettable experience." With the offer, I modified the title to "We are here for your customers!" and added the offer below it. When I publish the offer for all visitors (default setting), the original title is displayed, meaning even the text changes I made to the template aren't shown. However, when I remove the Offer decision from the web template, the text updates to the new title (but not the offer as I removed it) Does anyone have insights into why this might be happening? Thanks!

Hello,I would like to create an audience and select people with product id = L00122 and who subscribed to this product exactly one year ago.I don't want to select people in the last year but those who subscribed for example if we are today 04/12/2023, I would like to select those who subscribed 04/12/2022 and each day, the same, one year ago.Is that possible ? Because I don't see the filter "one year ago" in the screenshot in attached.

Hi All,I created an Event schema, but I am facing an issues while attempting to ingest data into the schema. It's getting failed. Thanks! 

We are leveraging an AJO custom action to integrate our journey with an internal API. This API takes a datetime argument in UTC format as follows: yyyy-MM-ddT HH:mm:ss.SZ (ie. 2023-12-01T23:59:59.000Z). We are attempting to use the nowWithDelta() function within the request parameters of this custom action. The challenge we are running into is the function returns a datetime more precise than what is accepted by the API. The example below will return a value of 2023-11-14T13:15:58.408771377Z: nowWithDelta(7, "days", "UTC") What I'm hoping someone can help with is formatting this datetime to return a datetime with precision at milliseconds. From the example above, that would be  2023-11-14T13:15:58.409Z. Is there a way to do this formatting with functions available in AJO custom action request parameters?

Hey there,I hope this message finds you well. I recently configured a new data source in AJO, and I've successfully used it in conditions as part of the journey. However, I'm facing a challenge in integrating the data source response into the email body.Could someone kindly guide me on the steps or provide any documentation that explains this process?Your support is highly appreciated.

hi i have several demands from my client regarding sending email/sms  i wonder if there is global configuration to do that ? avoid sending on the first day of the monthavoid weekend avoid holidays it can be different answer to each questions :).  thanks ! 

Hi everyone, How can I get the clicks and cancels events of an Inapp since Queries? I was using the variable _experience.customerJourneyManagement.messageInteraction.urlID, but when someone edit the text of the "Interact Event" in the edit mode of the campaign, all the information changes, so I need to know what variable or column give me the real numbers of the events that click and cancel. If I'm not clear, please tell me,Thanks for your attention,Regards,Diego P.

Hi !I created a loop to extract all the product prices.I need to use those values in math calculations.What is the right syntax to achieve that ? {{#each profile.productsInCart}} This price = {{this.price}} <!-- This price = 22.88 (Working) --> This Price + TVA = {{ 1.7*this.price }} <!-- Not working --> This Price + TVA = {%= 1.7*this.price %} <!-- Not working --> This Price + TVA = {%= 1.7*{{this.price}} %} <!-- Not working --> {{/each}} I can see the value for {{this.price}} , but I cannot use in other context (eg helper functions).Thank you!

Hello,   Ive been working with a client to create a data plan around migrating their current marketing platform to Marketo, including creating a schema for standard fields, custom fields, custom objects, and custom activities. There is now an opportunity to use AJO instead of Marketo and I was wondering if and how the data sets between AJO and Marketo differ. My understanding is AJO uses data sets with data fields organized within them that are able to be toggled on/off during selection. Is there documentation that contains a comprehensive list of the data sets and fields in AJO?   Thanks!

Hi I would like to create an action within Adobe Journey Optimizer where, during a journey, a specific profile ID is sent to an external endpoint URL for encryption. Subsequently, the encrypted ID is returned in real-time and integrated back into the journey.

In the context of reporting, the control group holds significant importance. How do you manage this aspect in Adobe AJO/AEP? I've come across several posts where Adobe has mentioned that this feature is currently unavailable, even though it's on their feature list. However, it's an essential feature for our business.Here's my current approach, which I'm currently testing. Please let me know if anyone has a better idea.I intend to implement a percentage split for the same group of customers. The first group will receive the email, while a 10% subset will be directed to update profile. Within the update profile group, we will also designate them as the control group using an attribute. What are your thoughts on this approach?

Hi I want to create a URL for a button that, when clicked, opens a specific page. After navigating to that page, I also want to display a contextual attribute from a custom action in the URL.assume this senrio( https://www.google.com/  then the contextual attribute {{context.journey.actions.d06f7669-cc90-4d57-ba4a-2f812a19e88c.encrypted}}  )i want the link to be open and want the value which is coming form the custom action 

We want to supply Year in Custom action from the field called registration Date which is in format "YYYY-MM-DD".Inside AJO which fx function we should use to extract year from the same.For example, RegistrationDate ="2022-07-08" , we want to use field as StartYear having value "2022".Please assist.

Hi all, One of my clients is looking for best practices/ tips & tricks to working with control groups in AJO/AEP and wonder if you have anything in place? His idea is to set it at profile level from AEP as a calculated attribute so they can use that information across touchpoints in the user journey. So a control group when sending out communication to recipients. Thanks in advance,Matteo

Hi there, I have a cart abandonment journey did where each of the products are listed are multiple objects in the productListItem array. For example, there could be up to (or more) productListItems[20]. I have two requirements: 1) In a conditional node, look for all the items in the productListItems[] and determine if one object matches the filter condition (ex. productListItems[x] = 'ABC'), if yes, send the customer over down the journey. (The challenge here is how to navigate through all the objects? - here's the current syntax: @{CommerceCartv5.productListItems.at(0)._tenantID.productName} 2. In the request parameter, assuming there are still 20 objects in productListItems, is there a way to concatenate all the objects together into one giant string? So the output would be productListItems[1] + ',' + productListItems[2]....[x].  3.Wondering how do I grab a value from productListItems[x] where x meets certain criteria? For example, gives me an error:@{Co

Email clicks are one the most important email engagement data points used by marketers to analyse the performance of email marketing campaigns. In combination with the number of opens (CTOR, click- through open rate) and emails sent (CTR, click- through rate), you can understand how subscribers are engaging with the content of your emails. However, keeping in mind that Apple’s Mail Privacy Protection has impacted your ability to track opens reliably, email clicks and call to actions are your best indicator and should be your priority focus amongst other data points. The rule of success seems simple: the higher your click-through rate is, the better your email performance is which indicates that subscribers are clicking on your emails. But is it really that simple? You might have come across with email campaigns that have an utterly high click-through rate when compared to the number of subscribers you have sent an email to. For example, you send an email to 10,000 subscribers

Hi ,The issue I am facing is the mail is sent through Journeys but not sent to all the targeted audience instead reached some random recipients.Where can I see the recipients name to whom the mail is sent .In Reports could see only the counts. Tried this approach but getting 0 qualified profiles in Audience.  

Is it possible to only have AEP + AJO, without Real-Time CDP? If so, what would operating in that space look like for segment creation?

Is there anywhere we can check or apply some trigger which can send the total records or based on channel applied within Journey. for e.g., send 30 records for email , SMS - 20 records,etc.   

Hi there, We are trying to send a signal over to a 3rd party app to delivery SMS. There are two primary steps: 1) Fetching an OAuth Token, setting the client id and secret, and then putting the token into the Header as part of the API call, this call works in Postman. But when I replicate the same settings into AJO, i get a 403 Forbidden error. Is there anything special I need to configure on the AJO in addition? Things I can confirm:1) The endpoint is the same between Postman and AJO2) Authentication returns "Test successful", and I also have this  "tokenInResponse": "json://access_token" in the payload3) The Payload request is directly copied from Postman. Any advices would be appreciated. Thank you!!

I am wanting to change the URL that's been set up in a Landing Page that's been created in AJO. I can see the original URL display that was placed when the landing page was created, under Access Settings/URL but I can't see a way to edit the existing URL that's been placed. Is it possible to update the existing URL? Location: AJO/Landing Pages/Page/Access Settings/URL 

Hi,  do you know if are needed additional set up to create a journey to send email to certified email addresses? Can i use a standard domain defined into ajo?  In the documentation no point is provided for certified email. Thanks.

Hello,I have created a rule that checks if a customer has not purchased a product with SKU number 123. This SKU is present in the event dataset associated with a customer's profile. I used this eligibility rule to make an offer decision. However, when I create an email campaign and use this offer decision, I don't see any results, even when the customer doesn't have SKU number 123 in the event data.After reading the Adobe documentation at this link: Adobe Documentation, I discovered that event-based offers are not supported in Journey Optimizer. If a decision rule is based on an event, it cannot be used for creating an offer.My question is, if this feature doesn't work, why is it still available for creating rules? Adobe should disable events if they are not functional. I just want to confirm if I am missing something here.Regards,Arpan     

Hi Community, I have configured an external API as a data source and I'm attempting to retrieve some data from this API endpoint to personalize my AJO email content.I am making a call within the journey to update the profile data (that I have extended with the relevant fields), and then referencing this profile data in the subsequent email.The issue I am facing is that I am getting error messages that prevent testing/activation:Custom fieldgroup: invalid param definition for 'e6b333f2-4180-44e1-8c7b-9fd8db96839b': key definition and key mapping must have the same count of key items (ERR_ENRICHMENT_104 )Custom fieldgroup: invalid param 'delivery_id' definition for 'e6b333f2-4180-44e1-8c7b-9fd8db96839b': not found in expression key mapping (ERR_ENRICHMENT_105 )I can't find reference to these here, is anyone able to help me identify the cause/resolution? Thanks,Alex

There seems to be a latency of about 10-15 minutes for a offer to display - in my use case, I have capping set to 1. Once the offer with the highest priority is displayed, it is being capped at 1 as expected, but it takes about 10-15 minutes for the offer with the next priority to be displayed. Anyone else experiencing this issue? Tried with both Edge and Batch audience segments/AEP Web SDK is applied on the website.#AJO#Offers