Adobe Journey Optimizer

Today, I am thrilled to share an exciting development in the world of digital marketing: Adobe Journey Optimizer. In this post, we will explore how this powerful tool can help you maximize the efficiency of your customer journey strategies.In today's competitive landscape, a company's success heavily relies on its ability to deliver personalized and relevant experiences to customers at every stage of their journey. Adobe Journey Optimizer emerges as the ultimate solution for optimizing and automating your customer interactions, from acquisition to retention.With Adobe Journey Optimizer, you can:Design omnichannel experiences: Create and manage seamless customer journeys that span across multiple channels, including email, social media, SMS, and more. This tool enables you to deliver consistent and personalized messages at every touchpoint, enhancing your relationship with customers.Segment and profile your audience: Utilize real-time data to segment your customers into specific groups

Hi everyone, We are out with the 3rd edition of the Adobe Journey Optimizer Community Lens! Adobe Journey Optimizer Community Lens is your community newsletter that highlights the latest updates from the Adobe Journey Optimizer Community in one place. In this edition, we are sharing updates from April to June 2023, including, highlights from Experience League Live sessions, Journey Optimizer Q&A Coffee Breaks, the most viewed Adobe Journey Optimizer content on Experience League, the latest product releases, upcoming and past learning opportunities, and a lot more!   Adobe Journey Optimizer Community Lens 🚀LATEST RELEASES🚀 Learn about all the new capabilities, upgrades, improvements, and fixes that were included in the latest release for Adobe Journey Optimizer: Adobe Journey Optimizer Releases: [Release Update] Adobe Journey Optimizer April 2023 Release [Release Update] Adobe Journey Optimizer May 2023 Release [Release Update] Adobe Journey Optimizer June 2

Hi All,While trying to create a transactional campaign in adobe journey optimizer, I am getting the below error "The referenced campaign audience type is not allowed for the provisioned channels". I am usingEmail as channel and Email as identity for campaign configuration. PFB the screenshotCould anyone suggest the solution or root cause of this issue? Thanks in advance

How can I query the consent service dataset to retrieve opt-ins/out to subscription lists? consent service datasetGet Started with Datasets | Adobe Journey Optimizer

Hi, I have a journey which triggers an event (first activity) The parametrs in the event are - an array called "legs" and "customer Number" . I am using a condition activity to check if a specific value within the array exists.  Within the condition, I am passing the array and value as parameters using the "in" function. Below is the expression: If i check for the array at position 0, or at position 1, the expression looks correct with no error. However, if I want to search the whole array using "all()" the expression throws an error as below . How do I check if a value is present in all of the array?   Below is the schema structure:   Thanks in advance. Ishani

Is it possible to integrate the Adobe Journey Optimizer with Adobe Commerce. If yes can you please provide me with process for integration or configuration. 

Because of the high number of members we create journeys for, we cannot use the "Jump" custom action (moving someone from one journey to another). Could I instead try to do something similar where –at any given point in the journey– I could just add another segment qualification node and qualify a different segment of people? Would this work or would the journey just stop before the qualified profiles flowed into the second segment qualification node?  See the attached image to see how I would construct this journey in AJO.

Hello Community: I found this reporting setup in AJO configuration tab but couldn't find any documentation.What is the purpose of this option?ThanksAndrea 

Need API to redeem offers 

Maximize your mobile app’s potential with Adobe Journey Optimizer Use this thread to ask any questions related to the Experience League LIVE session titled, "Maximize your mobile app’s potential with Adobe Journey Optimizer" Recording URL:  Maximize your mobile app’s potential with Adobe Journey Optimizer  Event Description Learn the benefits of in-app messaging as a real-time engagement channel and how to configure and author personalized mobile app experiences in Adobe Journey Optimizer. Follow-up Community Q&A Coffee Break URL:  ☕[Adobe Journey Optimizer Community Q&A Coffee Break] May 31st, 8am PT: Ivan Mironchuk, Principal Product Manager, Peter Fransen, Principal Scientist, Jason Hickey, Principal Product Marketing Manager & Sandra Hausmann, Sr Product Marketing Engineer☕   Experts are monitoring this thread to ensure your questions are answered. Thanks and we hope to hear from you!

Explore the future of Journey Optimizer with the web channel and content experimentation Use this thread to ask any questions related to the Experience League LIVE session titled, "Explore the future of Adobe Journey Optimizer with the web channel and content experimentation" Recording URL:  Explore the future of Adobe Journey Optimizer with the web channel and content experimentation  Event Description The new web channel enables marketers to build web campaigns with a WYSIWYG visual designer. In addition, Journey Optimizer now allows you to experiment on content in any channel – email, web, push, in-app, sms, and more. Follow-up Community Q&A Coffee Break URL:  ☕Community Q&A Coffee Break, June 22nd with Adobe Journey Optimizer experts Robert Calangiu, Erik Wiener, Daniel Cristian Popescu & Alan Kirkham☕   Experts are monitoring this thread to ensure your questions are answered. Thanks and we hope to hear from you!

I'm trying to upload a zip file to the email designer inside AJO, everything gets uploaded but when I try to save I get this error. Is the maximum payload 2MB? Thanks

Explore the future of Journey Optimizer with the web channel and content experimentation Join us for our next Experience League LIVE event with Adobe Journey Optimizer experts - Robert Calangiu: Senior Product Manager, Erik Wiener: Director Platform Engineering and Daniel Cristian Popescu: Sr. Software Engineer. Recording URL:  Explore the future of Adobe Journey Optimizer with the web channel and content experimentation  Event Details The new web channel enables marketers to build web campaigns with a WYSIWYG visual designer. In addition, Journey Optimizer now allows you to experiment on content in any channel – email, web, push, in-app, sms, and more. Join our Adobe product experts to learn how you can use them today. Can't make it? Sign up anyway and we'll send you the recording afterward. We hope to see you there!   LIVE WEBINAR DATE: Wednesday, June 14th, 2023 LIVE WEBINAR TIME: 8 AM PT | 11 AM ET Adobe Presenters:Host, Sandra

Hi,I have some questions regarding AJO.The requirement is to send email and push notifications to customers every day at 4 pm, but before sending them, we need to check if the product is available by calling an external API.Is it feasible to initiate a journey in AJO through an API from an external third party? If yes, how can we accomplish that?Can we schedule a journey to run at a specific time daily, such as 4 pm?Additionally, is it possible to make an external API call from AJO? For example, only send the email if the products are back in stock." 

While using 'Segment Qualification' activity in journey, even after a profile getting qualified for segment, Journey is not getting triggered.Journey is in ‘Live’ state and we are ingesting data using HTTP API streaming ingestion.PFB details of the setup done.Segment details:Segment Name: IN CustomersCriteria: HomeAddress-->CountryCode eq "IN"   Journey DetailsJourney Name: POCsegmentqualification   We are able to see data in segment   

When authoring web experiences, if you add content coming from the Adobe Experience Manager Assets Essentials library, you must set up the subdomain that will be used to publish this content.   To help you with subdomain configuration, a detailed documentation has been added to describe how to set up the subdomain that will be used to publish content coming from the Adobe Experience Manager Assets Essentials in your web experiences. Read here to know more: Configure web subdomains   Please feel free to use the below comment section for any questions and/or feedback related to accessibility features in Journey Optimizer.

Hi There,Do you know if we can build a sub landing page using a "Saved Template". I'm trying to create sub page in a landing page using saved template, but when you to design template page, there is nothing appear under Saved templates. Creating Landing page --> Saved Templates appearing (image attached)Creating Sub page within landing page --> Saved templates NOT appearing (Image attached) Has anyone created sub page using existing templates ?TIAMihili 

The next stop on the Adobe Insider Tour is in Atlanta on June 14!   Join us for the morning, afternoon, or for the full-day experience as you expand your skills through interactive sessions, meet other experts, and learn more about how you can transform and reimagine your entire customer journey. This is an experience you do not want to miss.   As space is limited for this event, make sure to register today.

Hi all, need your help with the following question. In AJO, we have created two environments: Production and DEV (staging). We have already created some segments in production environment but we want to move then to the staging environment (DEV). How can I achieve this? Thanks in advance, Blanca

May 2023 Release Notes Check out what's new, improved, and fixed in the latest Adobe Journey Optimizer product release update: Release Notes New capabilities Content Experimentation in campaigns: Adobe Journey Optimizer now supports experiments in campaigns. Experiments are randomized trials, which in the context of online testing, means that you expose some randomly selected users to a given variation of a message, and another randomly selected set of users to some other variation or treatment. After exposure, you can then measure the outcome metrics you are interested in, such as opens of emails, subscriptions, or purchases. Create and use fragments in your email content: You can now author, use, and manage fragments to quickly assemble your emails and content templates. A fragment is a prebuilt reusable component that can be referenced in multiple emails across Journey Optimizer campaigns and journeys for an improved and accelerated design process. Use Tags in your c

Maximize your mobile app's potential with Adobe Journey Optimizer Join us for our next Experience League LIVE event with Adobe Journey Optimizer experts - Chetan Prasad, Group Product Manager at Adobe, and Peter Fransen, Principal Scientist and I will be discussing the benefits of in-app messaging as a real-time engagement channel. They will also show us how to configure and author personalized mobile app experiences in Adobe Journey Optimizer. Recording URL:  Maximize your mobile app's potential with Adobe Journey Optimizer  Event Details Learn the benefits of in-app messaging as a real-time engagement channel and how to configure and author personalized mobile app experiences in Adobe Journey Optimizer. Can't make it? Sign up anyway and we'll send you the recording afterward. We hope to see you there!   LIVE WEBINAR DATE: Wednesday, May 24th LIVE WEBINAR TIME: 8.30 AM PT Adobe Presenters:H

Sorry, I am just getting started with AJO and have a very basic question. If I create a Journey and have Email as the 'Action' - how do I incorporate an Offer into this email? Say for example the use case is - Loyalty members who visit the Seasonal Sale page should get a 20% off coupon in the email. I understand the Journey and Offer Management modules individually, just trying to understand how they intersect.  Thanks

Could i integrate content from non-Adobe system on Adobe Journey Optimizer or Customer Journey orchestration application?  

Hi Team,I was trying to create email content templates in AJO.While creation, on image upload part there are 2 options to upload our custom images.1. Via local image upload2. Assets from AEMFor both option we are getting error : "Error 403: ForbiddenEither your organization is not currently entitled for Adobe Experience Manager Assets Essentials, or you have no accessible folders." 1. Is it mandatory to have AEM assets essentials access for local image upload?2. In which way we can use local/custom created images in emails?Error SnapshotsUsing Import option Using Browse from AssetsThanks

Does anyone successfully implement push and in-app (beta) messaging? I am trying to use Firebase for android and iOS and checking if anyone created any custom action for a similar use case as the configurations are different for APN and Firebase as per Adobe doc.   Thanks!