Using offer decisions in Journey with In-app channel

Forum|Forum|2 years ago
January 17, 2024
2 replies
952 views

Does anyone know if we can use offer decisions within the in-app channel that’s part of a journey? When I look at the in-app message interface within a journey, it’s not showing offer decisions, rather it’s only showing profile attributes.

Journey Optimizer

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Best answer by Mohan_Dugganab

No, it's only profile attributes at the moment.

pulkitvashisth

Community Advisor

@satheeskannak Ideally, yes, you can use offer decisions within the in-app channel that’s part of a journey. However, if you’re not seeing offer decisions in the in-app message interface within a journey, it could be due to the specific configuration or setup of your journey

Also, You can create and deliver offers by making a POST request to the Decisioning API.

https://experienceleague.adobe.com/docs/journey-optimizer/using/offer-decisioning/api-reference/offer-delivery-api/decisioning-api.html%3Flang%3Den

SatheeskannaK

Author

Community Advisor

@pulkitvashisth I have setup an offer with appropriate placement, representation, etc. However, I can’t see the option for offer decisions within the In-app message. Here is a screenshot of the In-app message content section where I’m trying to find the option.

Whereas, if I choose push, I can see the offer decisions tab within the push message.

And the last point about using Decisioning API, when I use OOTB channels (For example, email/push/in-app) within AJO why will have to go through the approach of using API's to deliver the offers.

Thanks, Sathees