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SatheeskannaK
Adobe Champion, Community Advisor, UG Leader
SatheeskannaKAdobe Champion, Community Advisor, UG Leader
Adobe Champion, Community Advisor, UG Leader
January 17, 2024
Solved

Using offer decisions in Journey with In-app channel

  • January 17, 2024
  • 4 replies
  • 985 views

Does anyone know if we can use offer decisions within the in-app channel that’s part of a journey? When I look at the in-app message interface within a journey, it’s not showing offer decisions, rather it’s only showing profile attributes.

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Best answer by Mohan_Dugganab

No, it's only profile attributes at the moment.

4 replies

pulkitvashisth
Community Advisor
pulkitvashisthCommunity Advisor
Community Advisor
January 17, 2024

@satheeskannak Ideally, yes, you can use offer decisions within the in-app channel that’s part of a journey. However, if you’re not seeing offer decisions in the in-app message interface within a journey, it could be due to the specific configuration or setup of your journey 

 Also, You can create and deliver offers by making a POST request to the Decisioning API.

https://experienceleague.adobe.com/docs/journey-optimizer/using/offer-decisioning/api-reference/offer-delivery-api/decisioning-api.html%3Flang%3Den

 

 

 

    SatheeskannaK
    Adobe Champion, Community Advisor, UG Leader
    SatheeskannaKAdobe Champion, Community Advisor, UG LeaderAuthor
    Adobe Champion, Community Advisor, UG Leader
    January 17, 2024

    @pulkitvashisth I have setup an offer with appropriate placement, representation, etc. However, I can’t see the option for offer decisions within the In-app message. Here is a screenshot of the In-app message content section where I’m trying to find the option.

    Whereas, if I choose push, I can see the offer decisions tab within the push message.

    And the last point about using Decisioning API, when I use OOTB channels (For example, email/push/in-app) within AJO why will have to go through the approach of using API's to deliver the offers.

    Thanks, Sathees
      Mohan_Dugganab
      Adobe Employee
      Mohan_DugganabAdobe EmployeeAccepted solution
      Adobe Employee
      January 18, 2024

      No, it's only profile attributes at the moment.

        SatheeskannaK
        Adobe Champion, Community Advisor, UG Leader
        SatheeskannaKAdobe Champion, Community Advisor, UG LeaderAuthor
        Adobe Champion, Community Advisor, UG Leader
        January 18, 2024

        @mohan_dugganab Thanks!

        Thanks, Sathees
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