Adobe Journey Optimizer

Hi Team, Can you please let me know how to find out the exact details of these profiles (profile id) of the profile who went to end after a condition box rather than proceeding ahead to an action. As this end box doesn't have any action id or step id, I am even unable to query out these profiles.

Does the field parentTransitionName updates only after a condition step or after every step like Email & End ?What will be the parentTransitionName of a profile which goes through the below sample journey ?

Hi Team, Consider a scenario where I have a journey with audience qualification and it's a batch audience which evaluates at 7PM IST daily. Now if profile XYZ has entered the journey at 8 PM IST and exited at 9 PM, will it re-enter the journey before the next batch segment evaluation or after it ?

Hello Adobe Community, I have a question regarding the domain delegation setup in Adobe Journey Optimizer. I noticed a change in the types of DNS records required for configuring a domain delegation. Previously, as per the tutorial video found in Adobe documentation (https://experienceleague.adobe.com/en/docs/journey-optimizer-learn/tutorials/configuration/channel-configuration/delegate-cname-subdomains), only some CNAME records and one TXT record were shown. However, I now see A records included as well. Could someone clarify why there has been this addition of A type records to the delegation setup? Is this a new requirement? Thank you for your assistance.Regards,Diego P.

Amounts of email drop into "Bounces for outbound channels(AJO)", and I checked most of the reason is "Timeout". I am wondering about the root cause and how to fix it?  

Hi, I’ve created two streaming audiences: one using the Default Merge Policy and another with a custom Merge Policy we recently created.I need a journey that listens for new entries into the audience associated with the custom Merge Policy (not the Default MP). To achieve this, I created a journey that starts with an Audience Qualification trigger using the audience linked to the new Merge Policy. However, AJO isn’t detecting any new entries for this audience.As a test, I replicated the same journey but used an Audience Qualification trigger with the Default Merge Policy audience instead. This version works as expected and listens for new entries without issue.Is there a known limitation or blocker related to using custom Merge Policies with Audience Qualification in AJO?

Hi All,  While creating offers I found one field to add offer attributes. What is mean by offer attributes, How we can use it ? Can I someone help here.    

Which specific fields are updated after user opt-in/opt-out using AJO landing pages?https://experienceleague.adobe.com/en/docs/journey-optimizer/using/landing-pages/lp-use-cases 

We are looking to build our emails using Visual Fragments. Does anyone have best practice examples of Visual Fragments?

Do you know how much does it cost? I read that it might be even 10k$+ per year ... My customer is from eastern Europe so that is not peanuts 😞Could you recommend any other tools? 

HI All,has anyone tried to access journey using API's and edit them to create a new duplicate journey and publish it?.I have only found this documentation about Journeys API covering only capping and throttling API's- https://developer.adobe.com/journey-optimizer-apis/references/journeys/Tried raising a Adobe ticket and got this as response --------------------------------------------------------------------------------------How to Duplicate a Journey 1.Retrieve the Original Journey: Use the Journey Orchestration API to get the journey details with a GET request to the journeyPrivateObject endpoint using your journey ID. 2.Modify the Journey Details: •Remove unique identifiers (like the id field). •Update the name (e.g., add “- Copy” to distinguish it). •Set the status to “draft.” •Remove any timestamps related to creation/modification. 3.Create the New Journey: Send the modified payload as a POST request to the journeyPrivateObject end

We have content in JSON for multiple languages (only two in the example but in reality there would be more).Content:{% let content ={"en":{"img":"https://www.myimageurl","heading":"Heading English","copy":"Copy English","cta":"Button English","link":"https://www.mywebsite.com/en"},"no":{"img":"https://www.myimageurl2","heading":"Heading Norwegian","copy":"Copy Norwegian","cta":"Button Norwegian","link":"https://www.mywebsite.com/no"}}%} We'd wish to use PQL to deliver the content in right language, based on profile's language. In order for us to create the logic we would need to something like below (for English and Norwegian). In the html content we would then call these img, heading, copy etc. variables. Logic:{% let language = profile._mycompany.preferredLanguageCode %}{% let img = content.en.img %}{% let heading = content.en.heading %}{% let copy = content.en.copy %}{% let cta = content.en.cta %}{% let link = content.en.link %}{%#if language = "no" %} {% let img = content

Im trying to the create cross-channel fragment by using APIs, but Im getting this error Body:  { "name": "Cyber Monday Sale - Header !!", "description": "Cyber Monday Sale - Header Banner!!", "type": "html", "channels": [ "shared" ], "source": { "origin": "ajo", "metadata": {} }, "fragment": { "content": "<div> Hi {{profile.person.name}} its a great day to shop !! </div>", "editorContext": {} } } Response:        "additionalContext": {            "errorList": "[{\"type\":\"https://ns.adobe.com/aep/errors/CJMMAS-1099-400\",\"title\":\"The channel value for the html fragment is invalid. Allowed channel value is email.\",\"status\":400,\"report\":{\"tenantInfo\":null,\"additionalContext\":{\"errorLevel\":\"ERROR\",\"variantId\":\"3c5d37df-254c-48c9-93c0-5725d79f7d56\",\"source\":\"FRAGMENT\",\"allowedChannelValue\":\"email\",\"type\":\"html\"}},\"error-chain\":null}]"&nb

Hello,I'm facing an issue with managing unsubscribes in Adobe Journey Optimizer.In my setup, I have profiles that share the same email address but save in different Datasets(different schema but under same class) as they use different id as primary namespaces/identities. I did not make the email address an identity for theses Datasets to avoid profile collapse.The problem arises when profile datasets A contact unsubscribed using the AJO landing page to unsub from channel (email). This unsubscribe action affects profile datasets B with the same email address, even though they have different namespaces and no consent("consent.marketing.email.val.n") in their profile data;On the other hand, when profile datasets B with the same email address unsubscribes, the unsubscribe does not seem to take effect at all, I can clearly found"consent.marketing.email.val.n" in their profile attributes, but campaign/journey email sending still not excluding them.also it do not affect the same email profile

Why is the last answer correct? 

Can anyone please let me know what is the difference between a draft audience and a published audience ?I created an audience in in Audience UI and saved it in draft mode without publishing it , I am able to see that this audience can be used in journeys as well the this is getting picked up for evaluation by the evaluation job.So what is that publish audience does on top of draft audience ? Thanks in advance !

I've read through documentation and the documentation at Solved: Difference between Channel (email) and Email Ident... - Adobe Experience League Community - 687008 and cannot find a precise answer for these two scenarios. Scenario 1: The List Unsubscribe Consent Level is set to Identity and an email recipient opts out. If the customer changes the email address associated with their account, does the opt out status persist after that change?  Scenario 2: The List Unsubscribe Consent Level is set to Channel and an email recipient opts out. If the customer adds a new email address to their account in the future, would that email address also be opted out?  

Hello Community, We went live with one AJO journey in Feb-2025.In Mar-2025, the Journey was modified and Email action label name was changed.  Now we are facing issue because correct Send / Click counts are not being reflected in the CJA reports. (For. ex: for every 100 emails sent, with new name we are getting 10 count and with old name we are getting 90 count) How to solve this issue and unify the metrics in CJA ? 

Hi All,I am trying to follow the example for creating web channel experiencehttps://experienceleague.adobe.com/docs/journey-optimizer/using/web/create-web.html?lang=enTutorial talks about making changes in the web content using editor. And adding personalization to web page.I am able to make  these changes on my web page if they are authored in AEM and WebSDK is enabled.But I also want to personalize the pages that are not authored in AEM (say in unbounce). I can make changes in the web channel in AJO Journey or campaign but upon saving the campaign i dont see the changes on the page.Do I need to add some code to my web page to use this personalization/changes done in campaign? I am unable to find any documentation for integration of AJO and nonAEM sites.Will be helpful if you can help me and/or direct me to some documentation. thanks in advance.

I am creating a query to obtain a list of emails from a dataset that is contaminated with invalid email formats, I have a query with many filters but there are many that cannot obtain the filters and when using the programmed query it generates an error. ingestion into the dataset. (Format validation for field :personalEmail.address of type: String failed. The input value is daimer100@gmail.conm and expected format was: email. Please update the field and try again.) The list of errors is quite extensive and varied, not I see it viable to do this through query filters, how else could I do this query?QUERY:WITH valid_emails AS ( SELECT uuid() AS _id, CASE WHEN identityMap['email'][0]['id'] LIKE '%_@__%.__%' AND identityMap['email'][0]['id'] ~ '^[a-zA-Z0-9.!#$%&''*+/=?^_`{|}~-]+@[a-zA-Z0-9.-]+\.[a-zA-Z]{2,4}$' -- Validación RFC2822 AND NOT (identityMap['email'][0]['id'] LIKE '%..%') -- No contiene puntos consecutivos

We are trying to collect additional send logs for each email send. Is there a way to send a unique id per email sent to a profile, and collect the same from the feedback schema for email campaigns?  

What is the business case on two eligibility levels? First we put eligibility on an Offer then on a Decision where these offers are included. I am preparing for a certification that's why I would like to understand that in depth

Item Catalog - what is it about? It is like product feed? I totally get Offer Collections and Decisions. https://experienceleague.adobe.com/en/docs/journey-optimizer/using/decisioning/experience-decisioning/decision-items/catalogsCould you explain me the real use-case for that 3 items? 

We got a request from a customer. Is it possible to send a message directly to customer inbox in the mobile app?

What is the business use-case for that? If multiple business units use's one sandbox in order to levarage sitched profiles however they have different email domains?