Profile Isn't Being Selected for All of It's Attributes | Community
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Level 2
March 27, 2025
Question

Profile Isn't Being Selected for All of It's Attributes

  • March 27, 2025
  • 1 reply
  • 1076 views

Complicated one so I will try and explain.  I have a core customer schema which has the primary identity representing an individual.  Each customer can have multiple accounts so there is another identity field on that schema Account ID.  There are several other schemas with account information, all of these have the Account ID as the primary identity on the schema and all use the same Account ID Identity Namespace.  Based on my understanding the various data on those tables make up the profile fragments that I can then use to create an audience, however when I try and build a rule it is not selecting the profile for all of the available values.

 

Ex. Customer X has Customer ID ABC on core customer schema he also has AccountID's 123, 456 and 789 on the same schema.  Account Info Schema has Account ID as the primary identity for that schema and Customer X has 3 rows, one for each account.  This schema has a field "Account Type" and each account has a different account type 123 - Personal, 456 - Business, 789 - Savings. 

 

When I create an audience my expectation would be that the Profile associated with ABC would get selected whether I I have an account type of Personal, Business or Savings, however I'm only seeing it for 1.  Any help appreciated.   

1 reply

SatheeskannaK
Community Advisor
Community Advisor
March 28, 2025

@danspigs1 I hope you've structured the data and established a relationship between core customer schema and account info schema. If so, when you create an audience with any account type personal/business/savings it should pull the customer ABC into the audience.

Thanks, Sathees
DanSpigs1Author
Level 2
March 28, 2025

Hi SatheeskannaK,

 

I believe I have and I can see the linked identities on the profile.  Each schema has the associated ID's defined as identities with the corresponding identity namespaces.  What else should I be checking to confirm this is configured correctly?

 

 

SatheeskannaK
Community Advisor
Community Advisor
March 28, 2025

@danspigs1 Your screenshot confirms that all of these different account id's are rolling up to 1 profile (customer id: 8888), considering Bpid is one of the namespace used as an identity. Ideally, if there is a defined relationship between the customer and the account information schema, it should link all different account types (personal, business, savings) back to customer ID 8888.

Thanks, Sathees