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Hi, i have added a new field into an exisitng relational schema, and ingested some data with new field into the dataset, still i am not abel to see the newly added field into the Campaign Orchstrator to select for condition check in query or split activity. How can i make the newly added field in schema to be reflected in Campaign to select for query or split activity.
Description:We use a specific naming structure for our Journeys and our message names. We want to be able to Query this Name when creating an audience, instead of having to use Journey ID or Message ID. Why is this feature important to you:As I empower more teams to work on campaigns as standalone teams, including test variations with split tests, I need to have overarching criteria that will allow me to all audiences who have received a type/class of mailing without having to create a manual list of Journey ID or message IDs How would you like the feature to work:For instance, if all emails with an Offer use "-OFFER-" in the message name, then I want to be able to create and audience with anyone who has received a message with "-OFFER-" in last X months and not have to recall all the journey IDs. Similarly, if a customer has been in any journey that begins with "XYZ-" in last X day I want may want to exclude them. I don't want to have to s
In Queries > Templates, there is currently no way to organise query templates beyond a flat list with a search bar. As the number of templates grows, this creates several usability challenges: No ability to create folders or group queries by use case, brand, or purpose Users must remember the exact query name to find it The search is case-sensitive, so queries cannot be found unless the name is typed exactly This often results in duplicate or sample queries being recreated multiple times, leading to clutter and inefficiency For teams working extensively with queries (especially in enterprise environments), this significantly impacts productivity and governance.
Hi team, I’m trying to understand an unexpected delivery timing behavior.ScenarioThe journey started on 01/28/2026 at 16:23 Profile entered the journey and completed the email node at 01/28/2026 17:14. However, the email was actually received by the user on 01/29/2026 at 06:15 (next day).ObservationsIn ajo_message_feedback_event_dataset, the feedbackStatus = sent retryCount = 0 No failure reason or exclusion reason is present. This was a Journey email, not a Campaign. The journey starts with a Read Audience of ~1M profiles. The reading rate is set to 5,000 profiles per second.QuestionGiven that:the profile finished the journey node on 01/28, the message shows sent with retryCount = 0, and there are no failures or retries,why would the actual email delivery occur many hours later (next morning)?Could this be related to:internal message queueing or batching? journey scale / audience size? MTA or deliverability throttling handled by Adobe? deferred execution even when retryCount = 0?Any c
We have a requirement to apply different capping thresholds to different placements,For a given customer A show offer B, X times in Placement C or Y times in Placement Dwhere X <> YFor example,For customer Andrew, show LOAN offer, 3 times over 7 days in Header placement or 2 times over 14 days Footer placement My idea would be to include an optional placement qualifier (“Placement name”) when selecting “Apply capping to each placement” as shown above. Capping would then apply to “Placement name” only and not all placements. Note that placement capping is “Offer Decisioning” functionality, which would need to be re-introduced into experience decisioning.
I’ve noticed a change in behavior when adding images to AJO Content templates via the AEM asset selector. Previously, the selector would persist in the last-used subfolder for subsequent image additions. Now, it resets to the root directory every time a new image is selected, forcing manual navigation through the folder hierarchy for each asset. Is there a configuration or setting to restore the previous behavior where the specific project folder remains open?
Hi team, I need to replicate this python code from a custom provider into AJO Custom sms config. When I run that piece of code is returning a 200 status (ok) but when I configure into AJO is returning this What am I doing wrong? Thanks! I also have the user and password values so I can get the token from those values too if it’s neccesary. Here what I did in python
Has anyone used Carousels in Adobe Journey optimizer InApp Configuration? the requirements are to display multiple images under one In-App message content.Let me know if there are any feedback or findings across this.Thanks Prate
We’re excited to introduce the AJO Mobile Learning Hub, a centralized learning destination designed to help you configure, design, launch, and optimize mobile experiences using Adobe Journey Optimizer.Whether you’re just getting started with mobile channels or looking to refine advanced use cases, the hub brings together practical guidance and best practices in one place.Access the AJO Mobile Learning Hubhttps://experienceleague.adobe.com/en/docs/journey-optimizer-learn/mobile-learning-hub/overviewYou can also find it on Experience League under:Learn → Tutorials → Journey Optimizer → Mobile Learning HubWhat you’ll find in the hub Overview and Getting Started Learn about the value of AJO Mobile, review customer examples, and understand how mobile fits into your Journey Optimizer strategy. Configure and Launch (Developers) Step-by-step guidance for enabling mobile channels, including SDK setup, event triggers, and Adobe Experience Platform integration. Design and Deliver (Marketers)
We are experience lot of strange tings happening to out email when they are created during AJO updates. It seems to have some connection to our created email fragment that uses variables. Since it suddenly becomes problems with them, for a day or two. Then it goes back to normal. What happens is that fragments that uses variables, has a set av default values. In the templates where fragments is used and the default variables is changes to something else, they are reset to default in the templates they work on when the release is ongoing. This causes a lot of problems since out fragments has language and business areas values - when this changes it all becomes wrong. The logo changes to another business unit, and the footer becomes footer for another country and language. Can somebody confirm if our theory is correct, that a AJO release can effect emails that you are working on during the release.
AJO cant use Array Attributes from an AEP Profile in Web Channel, only flat array are accessible in AJO WEB channel https://experienceleaguecommunities.adobe.com/t5/journey-optimizer-questions/using-array-attributes… is it still a limitation ?
Hi all, Did someone ever hardcoded a listObject in custom action? my object is defined and working when using the aep data field directly but I’m doing some troubleshooting as I’m suspecting my custom action is failing when a field has special charater.[ { "parent_SKU": "", "child_SKU": "", "pdpURL": "", "largeImage": "", "title": "" } ] Thanks,@SatheeskannaK @Mohan_Dugganab David
Has anyone faced an error while adding mp4 video in the InApp channel for AJO. I’ve added GIF and it works fine but not embedded video playback.Could you please let me know if this is feasible or not, documentation does say video is supported.Design your In-app content | Adobe Journey Optimizer Error Message: There was a problem selecting the asset. Please try again.
Hi Team, In AJO, few data from other journeys are also inserting into the current running journey. I have applied all the possible validations, but this issue has not resolved. What could be the issue? Please help me to resolve this. Thanks in advance.
I have a field called ReminderDay in my profile schema. The value can be Sunday, Monday, Tuesday, Wednesday, and so on.When a profile enters the journey, I want to send the email only on the reminderDay. For example, if the profile’s ReminderDay value is Friday and If today is Friday, the email should be sent immediately. If today is not Friday, the profile should wait until the upcoming Friday before receiving the email.Due to limitations on the number of nodes, I want to implement this logic using custom code in the wait condition.However, I am struggling to determine the current day within the custom code.Is there a way to retrieve the current day using custom code, or is there an alternative approach that achieves this with a minimal number of nodes?Thanks ,in AdvanceDeepak Vasudevan
Hi does anyone else have the experience in AJO where you assign a different image for dark mode, but the formatiing is completely off and connot be adjusted? My image in light mode is fine, but when I add the dark mode image it left alignes and no matter what i do i cannot center align it? in fact the settings under dark mode affect the light mode images. Anybody worked successfully with this ? txMarc
After the latest AJO release in January 2026 we have experienced some strange changes in the email designer. There is a feature in the designer that lists out all the links used in the email, allowing you to change the links from the list directly without going into the different content block to do the same work. Nice feature. In case we use fragments when creating emails. And in the fragments again we use variables to select your country and language. witch again decides what link that will appear based on your variable settings. Now we see that this list is listing out absolutely all links in the code, also those that is not been shown/used based in the variable settings. This is really confusing for the end users, that get lots of links in the list they don’t know what is. Can this be solved in an easy way, just showing the actual links that will appear in the email when it is sent.
Hello - I just started this below course and the video quality was too poor and in the settings also I don’t see an option to switch to higher pixel so, can you pls check.https://experienceleague.adobe.com/en/courses/ajo-design-and-deliver-messages/module-1/step-2Thank you!
Is it only because Adobe wants the customer to buy additionally AT? Totally not understandable :)
Hi Team, I was trying to create an email subject for an API Triggered Transactional Campaign (all the values are received from JSON payload for personalization) using the language attribute that exist in the payload with values EN and FR. I wrote this code as shown in image, but it didn’t work.. Can anyone guide me how can I create a conditional email subject line with personalization fields using context variable from the Payload.
When we try to send emails from AJO we get this alert. Saying that the opt-out link is missing in the body.But his is not entirely true. The link is there, but is placed inside a fragment. To us it seems like AJO is not able to see this link when it is inside a fragment, and then returns a alert. We have placed the link inside a footer fragment, that is not broken before sending the email. We are also using if/or logic controlled by variables to show the right language for that link. This also might be a reason for AJO is not able to recognize the link. But it is there, and it is working. Could the code checker that looks for this opt-out link also try to look for this code inside fragments?
I want to use the split helper function in Adobe Journey Optimizer to separate a phone number coming from a journey event into multiple parts. The phone number is stored in the field context.journey.events.1278567881._floridapowerandlight.journey.additionalPhone, and my goal is to split this value using a delimiter (for example, -) so I can access each segment individually. However, I am encountering syntax errors when trying to use the split() function, which indicates that the field or context where I am applying it does not support PQL expressions.I need this result(234-456-7890)
We often run into all kind of problems with the email designer during a AJO upgrade/release. Created content disappears, variable settings used in fragments changes/disappears, Image sizes changes etc etc. All this things come back from the users as bug reports. When investigating the issues, we often need to conclude that the error/experienced behavior most come from hickup in the code during the code upgrade. Suddenly all is back to normal again, the day after, without changing anything. Out theory is that a AJO upgrade/code change possible has some impacted on the use of the email designer during the code upgrade. Maybe it is hard or difficult to store things at the same time the source code is been updated. At least we experience that it might be a challenge here. We would therefor like to have the option to “lock” the email editor and other components that creates things in AJO during an update . The lock could explain that this feature is temporary locked caused by an code upgr
Hi,I’m trying to call the Twilio Messages API (WhatsApp) from a Custom Action.Twilio requires application/x-www-form-urlencoded POST bodies (To, From, Body in the request body).However, in Custom Actions, even when the content type is set to application/x-www-form-urlencoded, the payload appears to be sent as JSON or query parameters, not as a true form-encoded body. This results in Twilio errors like:21604 – A 'To' phone number is requiredThe exact same request works via curl and Python (requests.post(data=...)) but fails from AJO.Is it a known limitation that Custom Actions don’t support true x-www-form-urlencoded bodies? Are there plans to support non-JSON request bodies?Thanks!
Im curious if others have implemented the use of multiple short codes for SMS journeys in AJO. As an enterprise business, having a short code per brand to allow for customers to opt in and out of specific brands seems like a no-brainer, but it seems AJO may not be equipped to handle that without a custom solution. Anyone have a similar experience with SMS in AJO?
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