Adobe Experience Manager Assets

I’ve tried everything to create a support ticket and keep getting the run around.  I’m the only user on the account which means I’m also the admin. It either says I’m not entitled, or I’m not authorized to log into the various support tools.  I’ve tried everything and am pulling my hair out to create a ticket. Please advise how I get my account setup as the admin so I can create a ticket. Steven 

We’re trying to implement a server to server integration with AEM 6.5 AMS (not Cloud), and I’ve been trying to set it up locally.I got the OAuth2.0 client working (created the client in the OAuth Clients section of the Security Tools.Given the access to the oauthserver service users, created a ScopeWithPrivileges class giving read/write access to the /content/dam path for the service to use.I’m able to get the Bearer token correctly, but when I tried to upload an asset by posting to  http://localhost:4502/api/assets/companies/product-staging/new_test.pngI’m getting a 500with a status.message "status.message": "Can't create child on a synthetic root",the same call using basic auth for the same user (admin), works correctly. Anyone ever done this with the AssetAPI or are we stuck using basic auth for this?I’m half guessing something isn’t right with the ScopeWithPrivilege class, if anyone succeeded knows what we’re doing wrong would be greatly appreciated.

I’m exploring to start using Image Templates to generate composed Images with embedded text.Now that we are defining Template details, I would like to save the templates in our code repository so it can be versioned, replicated through different environments and protected from unwanted access or modifications. I looked through documentation but didn’t found explicitly where can these templates be stored and at the same time, be available to be used.  Do you know if this templates can be saved in ui.apps, ui.config or ui.content modules and if there is any specific path allowed?I asked chatgpt and mentioned that it cna be under ui.apps directly below ui.apps as: /apps/your-project-name/dynamic-media-templates/ But I would like to know if anyone has already done this before. Thank you in advance for your help :) Luis Moreno

Hi,I am working on an AEM servlet/workflow that needs to bulk move assets using the Asset Manager Granite API. Key Requirement:The solution must reliably handle the movement of 300–500 assets in a single execution without errors such as repository exceptions, session timeouts, or failed moves. Performance and stability during high‑volume moves are crucial.I am looking for guidance on the following points: Feasibility Is it supported and recommended to move 300–500 assets at a time using the Granite Asset Manager API via a servlet? Are there any known limits, pitfalls, or configuration considerations when moving assets at this scale? Best Practices / Algorithm What is the recommended approach or algorithm for bulk asset movement to avoid errors? Should assets be moved in batches, and if so, what batch size is considered safe? Are there recommendations around session handling, save frequency, or throttling to ensure stability? Destination Path Validation Before moving assets, the

I am trying to edit the image by utilizing the masking and the original source image. While using the Firefly image fill APIs, I encountered a problem indicating that Firefly is unable to read or process the images.I have already experimented with various images, including those created by Firefly itself, but the issue persists.Has anyone else faced a similar challenge?Please advise me on what I might be overlooking !Attached is a screenshot of the Postman collection and the error encountered.  Thanks in Advance !

We are evaluating the technical feasibility, best practices, and challenges involved in migrating assets from Bynder to AEM DAM.Key areas where insight would be helpful:Recommended migration approaches (API‑based, bulk ingestion, custom tooling) Metadata mapping strategies (Bynder metadata to AEM metadata schemas/tags) Handling asset versions, renditions, and large video files Performance considerations for large‑scale migrations Lessons learned or common pitfalls (permissions, workflows, duplicate handling) Post‑migration validation strategiesIf anyone has experience with:Bynder to AEM DAM migrations Maintaining asset ID mappings or URL redirectsI’d greatly appreciate your guidance or links to reference architectures / documentation. Thanks in advance!

Hi,I have created a custom Lucene index in AEM (damAssetLucene-13-custom-1) and when I run a query, the execution plan shows estimatedEntries: 0 even though the query successfully returns 1 result.Execution Plan:[dam:Asset] as [dam:Asset] /* lucene:damAssetLucene-13-custom-1 indexDefinition: /oak:index/damAssetLucene-13-custom-1 estimatedEntries: 0 luceneQuery: +:ancestors:/content/dam +jcr:content/metadata/lob:lob:lls propertyCondition: jcr:content/metadata/lob lob:lls */Execution Time:Total time: 1ms Number of nodes in result: 1What I have tried:Reindexed the custom index (@reindex = true) — still shows estimatedEntries: 0 The correct index is being picked up by the query planner The query returns the correct resultMy understanding from Oak docs: The Apache Jackrabbit Oak documentation states "For a unique index and 'x = 1' condition, the estimated number of entries is either 0 or 1 depending on whether the key is found."Since the result is being found (1 node returned),

I’m looking for suggestions and practical approaches followed by anyone or to follow for the migration of binary from Box to AEMaaCS? I know one way, which is Box(~15TB) → AWS/Azure/GCP → AEMaaCS but apart from that, I’m looking for more or less direct migration from Box to AEMaaCS! are there any native Box tools that support this or anything from Adobe itself by any chance(couldn’t figure it so far but in case if I miss)

We get a lot of stock imagery from Getty. I’m wondering if anyone knows if there is an integration that exists between Getty and AEM?

I am wondering if there is a way to save renditions in AEM that are in essence individual assets? Here is an example:We have over 20 different lines of business and 4 separate brands. This leaves us with a lot of logos. And each logo has multiple variations: 4 color, 2 color, black and white, etc. Then there are separate file formats and resolutions for those as well. I do not trust any system to render logos out using presets so we have each of these created to meet our specific branding needs when it comes to the colors and their breakdowns. This leads to an oppressive amount of individual assets in the DAM that a user has to sift through and makes it difficult for non-creatives to know which file is the one they should use for their need.I’m hoping there is a way to set up one asset in the DAM, we’ll call it Brand 1 Logo, and then upload the rest of the variants as renditions of that one asset that we can give titles to that are related to the use (For example, Large format print, W

I’m setting up our keyword hierarchy structure in AEM. I would like to mirror these in Adobe Bridge and Lightroom so I can add keywords in Bridge. I’m running into some difficulties in understanding the workflow and what’s needed.Has anybody done this? Can you provide any step-by-step directions?Thanks,Justin

Hi,We are facing weird issue where video when successfully reprocessed isn’t loading when played via DASH delivery (Video.js player) but works fine when triggered via re-upload workflow. Has anyone encountered this issue? We checked with Adobe support team but haven’t heard back on the root cause of this.

I am running into conflicts where multiple teams working on non Adobe platforms and wish to have central repository for storing raw working files for collaboration. I wish to keep these files away from DAM to avoid cluttering. Is there any recommendation on handling these creative team’s query? Storage space: ~10 TB

Hello,I have a question regarding Content Fragment permissions in AEM as a Cloud Service.A user can publish Content Fragments from the Assets console, but when opening the Content Fragment Editor, the Publish button is not visible.The user currently has: jcr:all on /content/site jcr:all on /content/dam/site Membership in groups such as Authors, Contributors, and AEM Sites Content Managers (author). The user can edit and save the fragment without issues.Is there any additional permission or group required for the Publish button to appear in the Content Fragment Editor (for example jcr:replicate or workflow permissions)?Thank you for your help.

Hello,Can you confirm?Connection Method: Adobe I/O API integration using OAuth 2.0 authentication  Data Synchronization: Real-time push with 15-minute batch fallback for reliability  Error Handling: Three retry attempts with exponential backoff (1min, 3min, 9min)  Performance Requirements: <3 second response time for asset linking, 99.5% uptime 

Hi, We are facing an issue while copying the content from Prod to Stage / Dev in AEM CS. We are using content copy option in Cloud manager to do so. The custom namespace  we created are getting changed from  abc:assetID to abc0:assetID this is causing an issue for the few functionalities where we are using these metadata(s). Please suggest the way to fix the issue. TIA.

Hi team,I am trying to upload password protected PDFs and I am seeing error once pdf is uploaded. Does AEM supports password protected PDFs? If no, do we have any pipeline to enable this feature? 

I'm looking for suggestions on how to handle the 10TB of assets from a vendor base to AEMaaCS. As the data is huge and confidential, no feasibility to involve any 3rd parties like tools/http calls etc. It should be cloud(like AWS/AZURE/GCP etc) to cloud(AEMaaCS). Please share inputs if anyone handled such use-cases or in and around the same, would be very much appreciated.

The browser interface for AEM Assets currently has a file size upload limit of 2G. Is there a plan that allows us to increase that limit?

Summary: Bulk edit clears locked “DRM Admin” value and allows override when set to YESDescription:The DRM Admin metadata field is intended to be locked/read-only when its value is YES, preventing users from changing it. However, in the Bulk Edit flow, the editor clears the DRM Admin value for assets that already have DRM Admin = YES, and then allows the user to modify and save it—overriding the intended lock behavior.Preconditions:At least one asset exists with DRM Admin = YES (field should be locked in normal edit).Steps to Reproduce:Select multiple assets, including at least one asset where DRM Admin = YES. Open Bulk Edit. Observe the DRM Admin field in the bulk edit editor. Change the DRM Admin value and click Save.Actual Result:Bulk edit view clears the DRM Admin value (even when it is YES on selected assets). User can edit DRM Admin and save successfully. Assets with DRM Admin previously set to YES get their value overwritten.Expected Result:If any selected asset has DRM Admin = Y

Hello, Dynamic Media is removing the C2PA Watermark from Images. As a results, we cannot verify DM renditions on Content CredentialsHow can we possibly retain them?

I am investigating linking our Creative Cloud libraries to AEM as a cloud. I found the video linked below. My question is this:If I copy an asset into a Creative Cloud library am I still able to track its use? If someone uses an asset from a library via InDesign or Express will I see that usage for the asset in AEM?  https://experienceleague.adobe.com/en/docs/experience-manager-learn/assets-essentials/creative-cloud

Hi,We are using asset share commons in our project. So the property field in sort component is not getting populated. According to the document attached values are populated only when orderable=true is added in the index for the required properties. In our index it is ordered=true and it’s working in dev and local. Somehow for prod and stage its not working as expected. Same index is used in all the environment. How to check where the issue is and what is causing this issue?dev:  Stage: Thank you.

Hi There, We have a requirement where several custom dropdown fields have been added to the metadata schema of our assets (DITA files). During the translation process, AEM currently picks up the dropdown key value (the stored value) instead of the display label. This key is then sent for translation and applied to the translated language copy. As a result, the translated copy fails to load the corresponding dropdown option correctly in its properties. Additionally, all dropdown labels and options remain in English after translation. We would like to explore whether there is an OOTB approach in AEM to automatically localize or translate these dropdown labels across language copies. Thanks,Ravi Joshi

I am working on AEM Assets(AEMaaCS) with AEM Sites(AMS), where I have connected AEM Assets to AEM Sites via the Dynamic Media Open API. I added the Image V3 component to a page, and in the Smart Cropping section, I see a list of ratios. The issue is that this list is coming from the Image V3 component and is hardcoded. However, I want this list to be generated dynamically from AEM Assets. How can I achieve this?