Workfront Not Loading

[GregoryLa]

Is anyone experiencing your Workfront instance not loading? Our team has cleared our cache & cookies, tested different browsers, checked firewalls with our IT Help Desk, had associates check on their personal computers and still won't load. We are met with a white screen. The only device that is working is the browser on our phones. This is affecting both PC & MAC users. The good news is it's only affecting a small number of our team, but of course they are in critical roles. I've opened a support ticket last Thursday, but response time has been unbelievably slow. I'd appreciate any productive thoughts. Thank you!

[KellieGardner]

I have not been having any issues could be the cluster you are on vs what I am on. If you aren't getting a response via email, you can call the support team and speak to someone directly US: 866-329-5273

[GregoryLa]

So, I called and they were no help. It was basically "we'll let them know you called".

[skyehansen]

this might not be very productive since it's a different product, but here goes --

I was having the same problem with accessing Fusion. It would load in Firefox but not Chrome or Edge -- just gives me a white screen. We are on Admin Console.

I ended up picking Chrome to go testing with, and switched off my extensions and then went in through experience.adobe.com to get into Fusion. Funny thing is, when I switched on my extensions one at a time, it kept working. So I wonder if there's an issue with the authentication process and one of my extensions. Oh, I also made sure to "sign into Chrome" -- we have to do that with our work email addresses, not sure if that's a thing with your team as well.