Workfront Not Loading

[GregoryLa]

Is anyone experiencing your Workfront instance not loading? Our team has cleared our cache & cookies, tested different browsers, checked firewalls with our IT Help Desk, had associates check on their personal computers and still won't load. We are met with a white screen. The only device that is working is the browser on our phones. This is affecting both PC & MAC users. The good news is it's only affecting a small number of our team, but of course they are in critical roles. I've opened a support ticket last Thursday, but response time has been unbelievably slow. I'd appreciate any productive thoughts. Thank you!

[KellieGardner]

I have not been having any issues could be the cluster you are on vs what I am on. If you aren't getting a response via email, you can call the support team and speak to someone directly US: 866-329-5273

[GregoryLa]

So, I called and they were no help. It was basically "we'll let them know you called".

[JeremyMo2]

Hi @GregoryLa ,

We're experiencing the same issue.
Did you have any progress about this issue?

Thanks

[skyehansen]

this might not be very productive since it's a different product, but here goes --

I was having the same problem with accessing Fusion. It would load in Firefox but not Chrome or Edge -- just gives me a white screen. We are on Admin Console.

I ended up picking Chrome to go testing with, and switched off my extensions and then went in through experience.adobe.com to get into Fusion. Funny thing is, when I switched on my extensions one at a time, it kept working. So I wonder if there's an issue with the authentication process and one of my extensions. Oh, I also made sure to "sign into Chrome" -- we have to do that with our work email addresses, not sure if that's a thing with your team as well.

[kautuk_sahni]

@GregoryLa  just checking in! Were you able to get this resolved? If one of the replies above helped—whether it completely solved the issue or simply pointed you in the right direction—marking it as accepted can make it much easier for others with the same question to find a solution. And if you found a different way to fix it, sharing your approach would be a great contribution to the community. Your follow-up not only helps close the loop but also ensures others benefit from your experience. Thanks so much for being part of the conversation!