Issue Report is not exporting custom form value

[DeepaMa1]

Hello,

I have an Issue Report and I would like to display Program’s custom form field ‘GSC Request ID’. Value is displayed in the Issue Report, but data is not exporting to PDF or excel file. Custom form is available at the issue level.

Text Mode code:

displayname=GSC Request ID

valuefield=project:program:DE:GSC Request ID

valueformat=HTML

If I update text mode code to valuefield={project}.{program}.{DE:GSC Request ID}, value is not being displayed.

Any help to resolve this would be greatly appreciated!

[KellieGardner · Accepted solution]

This happened to me in the past, and I had to put in a support ticket with Adobe for them to fix something to get it to populate on export.

[DeepaMa1]

OK, I will try to do that.

[DeepaMa1]

Hi @KellieGardner 

Based on support ticket, they suggested me to use valueformat=customDataLabelsAsString. If the text mode is for calculations and using it for valueexpression line, then HTML is used. If the field is from custom form, then, need to use customDataLabelAsString format. 

Text Mode code:

displayname=GSC Request ID
valuefield=project:program:DE:GSC_Request_ID
valueformat=customDataLabelsAsString

Thanks,

Deepa Mahishi

[KellieGardner]

Did that resolve the issue? I suppose my issue must have been something different, but that is good information to know and try in the future. 

[DeepaMa1]

Yes, that solved the issue.