Expand my Community achievements bar.

Workfront Boards: suddenly not pulling all tasks to kanban

Avatar

Level 3

I have a Kanban board in WF that - despite all the known Boards glitches - has been functioning perfectly well for driving my delivery team for a year now. Requests are converted to projects using a consistent template which sets out a specific set of tasks each time and nothing has changed. However, in the last 2 weeks, seemingly random projects' tasks have not pulled through the the board. Other, more recent, ones have (still using the same template) so its not volume in the backlog. Using the search function, I explored whether they were there but unable to show due to volume of tickets, but again no results returned - they are simply not there. The projects being excluded have nothing in common in terms of naming, besides being in the latter end of the alphabet.

Anyone out there fancy trying to crack this one, or experienced similar? Even for Workfront this one seems obscure and random.

2 Replies

Avatar

Community Advisor

RT_Ops, this sounds like a support issue to bring a ticket forward on.  We do use Boards, not Kanban but the Dynamic and I do not experience an issue such as this.  I have experienced slowness and at times I've seen the syncing of items (eg. new issue comes in doesn't show on my board but a few mins later and a refresh and its there) be a bit delayed.

Avatar

Level 3

Thanks Kurt. I've got a Support ticket open now as yes, seems like there's no logic I've broken that would cause the situation