Workfront

Rem_Toronto · 8/21/23

Hi,

Our organization has a new project manager and she will be using Workfront as a System Administrator. We have given her access to all the projects and she knows how to use Workfront but she is not an expert. We have queues that are automatically assigned to former employees and we would like to edit these queues and replace their names with this new project manager. How can we ensure that this former user is replaced from all the queues? Is there a quick way to see where this former employee is setup as being a recipient for these queues and edit them?

KellieGardner · 8/21/23

You can run a queue topic report to identify the route of assignments. The queue topic report will default to include a default assignee column that pulls through a name or role id and you can filter by default assigned to being a users name.

If you don't use queue topics for your request queues you'll want to run a queue report but it doesn't include any default columns so you'll have to build them out.

View solution in original post

KellieGardner · 8/21/23

You can run a queue topic report to identify the route of assignments. The queue topic report will default to include a default assignee column that pulls through a name or role id and you can filter by default assigned to being a users name.

If you don't use queue topics for your request queues you'll want to run a queue report but it doesn't include any default columns so you'll have to build them out.

skyehansen · 8/21/23

Workfront just recently released a "departing user" blueprint which gives you at least one report you can use for this purpose, as well as suggestions for a few more.

https://experienceleaguecommunities.adobe.com/t5/workfront-discussions/blueprint-released-offboardin...