User Error Selecting Request Type

[AshleyMi1]

Hi Ashley, Welcome to the community! Request queues happens to be a favorite topic of mine. Coincidentally, I just posted a topic this morning titled "https://one.workfront.com/s/question/0D50z00006Px3KQCAZ/" A WFPro Exploration into Request Queues , which addresses both of your issues above. It'll also prep you for many of the other issues you're certain to experience when configuring and using request queues. I invite you to review the post and reply with any questions you have about request queues. Thanks, Narayan

[NRYNR]

Hi Ashley, Welcome to the community! Request queues happens to be a favorite topic of mine. Coincidentally, I just posted a topic this morning titled "https://community.workfront.com/discussions/community-home/digestviewer/viewthread?GroupId=151&MessageKey=81221acf-8348-4d38-9e18-b8c75f61ea8e" A WFPro Exploration into Request Queues , which addresses both of your issues above. It'll also prep you for many of the other issues you're certain to experience when configuring and using request queues. I invite you to review the post and reply with any questions you have about request queues. Thanks, Narayan

[BrandonNW]

I haven't read through Narayan's article so he may have mentioned this, but have you tried adding descriptions on to your queue topics? If you give them a direct link to the specific queue topic, it will not display the description there, but if they were to try and change the queue topic, they would see the description when they hover over the different selections. This could maybe keep steer them back to the correct queue. I have attached a sample of what his looks like. Brandon Pritchard System Administrator iNHouse Marketing - Nationwide pritcb1@nationwide.com