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Use Router to place requests in campaign

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Level 2

I am hoping to route requests to specific campaigns based on custom form on request.

 

For example, in the custom form I will ask which campaign are you a part of?

- January Campaign 

-March Campaign 

 

Based on that information, I want to route my request to that specific campaign. How can I set this up?

1 Reply

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Community Advisor

hi there,

assuming you use terminology switch where campaign==project you can use combination of queue topics and routing rules to direct request to desired project. You can read more about this here:

https://experienceleague.adobe.com/en/docs/workfront/using/manage-work/requests/create-and-manage-re...

 

other relevant articles are linked there

 

side note: you posted this in WF job board which decreases the chance of getting help from the community please post questions in relevant forum