Question
Trouble with comment order in Updates
We're currently facing a problem where our end users will reply to an existing update thread, but since the original thread post isn't always the latest one posted, it's not always at the top of the Updates tab. This results in our team checking the tab for updates and missing important communications (usually from end users/clients) because the latest update isn't always at the top of the tab. We have reports that pull the latest update posted in a given project, however this is a very fragile system; if a client posts an update, and then a member of our team also writes in with an internal status update, the client's post gets swallowed into the void. Has anyone else had issues with this, and if so how did you work around it? Maddy Martin Workfront Technology Specialist Fairway Independent Mortgage Corporation