The new Help Desk form is awful! In my organization users count how many "clicks" it takes to get to their destination and this new form would fail any click test! If I am contacting Workfront Help Desk I have already tested, performed troubleshooting, searched help, etc.... I stopped calling because I didn't like how my tickets were written - I would go through detailed explanations but my the tickets generated left out most information and were not even titled properly. Also, when I call I am usually put on hold & then told that no staff is available to assist, so I have to wait for a call back. I did not know that we could submit our information via email & that they converted to a ticket. I will definitely try that approach. Thank you! Marie Kelly The MetroHealth System