Tasks Disappeared after trying to outdent

[KaitlynGr]

I was working in a template editing some tasks and I tried to outdent a parent task by accident. It resulted in the parent task and all sub-tasks disappearing. They are not showing in recently deleted either. They are just gone. Any ideas in how I might get these back? 

[-JC]

Hi @KaitlynGr, can you provide a screenshot of your page (with any private/confidential information blurred)? Are you sure you don't have any filters applied that would exclude the parent rows, or with some other piece of data that's on those rows?

[KaitlynGr]

As far as I can tell, there is no filter or grouping. I am wondering if somehow there is a limit to how many tasks show? When I do filter to take out parent tasks, some of the tasks from the group that is missing show up.

[-JC]

Hmm, I can't see anything glaringly obvious that would make the tasks disappear! The only thing I can think of is that, with the trash option just to the left of the indent/outdent buttons, maybe you just pressed that accidentally...granted, there's a confirmation pop-up you would've had to select. I don't think that template tasks show up in Recently Deleted, only entire templates or tasks on projects. To my knowledge, there's no limit on how many tasks you can see and I think the max for how many tasks that can exist is 5000 (at least on projects - not sure if different in templates). Sorry I couldn't see anything else! 

[KaitlynGr]

Thanks for taking a look! 

[RandyRoberts]

Take a look in the Recycle Bin. Is it there? If so, it got trashed. If not, something else happened to it.

[Madalyn_Destafney]

I don't think template tasks go to the recycle bin unfortunately so wouldn't be able to retrieve there, and sounds like from other comments you don't have a task filter applied that would make them disappear due to the filter either. I hate to say it but the delete icon is pretty close to the outdent one so you may have just accidentally hit delete instead of outdent! 

[RandyRoberts]

hmm... I never had to use the recycle bin for template objects… didn't realise they didn't use the recycle bin, good tip!