Task Comments Not Showing

[AmandaFarris]

Hi friends! I have a very concerning issue that I only noticed about 10 minutes ago. Comments made at the task level of a project are NOT showing up at the project level in the Updates feed.

For example, when I go to a project and open up the Updates tab, the last update is dated August 12. I know that I made a comment on a task of mine two days ago, a teammate made a comment yesterday on their task and tagged me. Those two comments should be at the top of the feed.

I've checked several projects, different browsers, checked in with our head admin to see if anything was changed, checked audit logs...and I'm coming up empty as to why this is happening. 

Anything I overlooked?

[AmandaFarris]

And now it has resolved itself...I literally take over Workfront on Monday officially so I'm working blind today. If you have any advice on troubleshooting steps I may have missed (for future issues), please let me know!

[skyehansen]

I think the only things you didn't mention were

* clearing your cache and cookies. You came close, I think trying different browsers was a good idea.

* Also good to take a poll of your users to see who else it is affecting. Was it just you? was it everyone else? try and find a pattern or relationship?

* checking the known issues page at https://experienceleague.adobe.com/en/docs/workfront-known-issues/issues/overview

* waiting (if it was 10 minutes ago that you noticed... maybe wait a bit longer if you can? Obv doesn't work on certain issues but this one seems minor?)

* submitting a case to Support

Good luck with monday!

[TerryHy]

We noticed the same thing this morning. Task updates not appearing under the Project updates section. It was across the board on our projects, not just a few of them. Submitted a ticket to Workfront, but the issue appears to have resolved itself for us a few minutes ago, and now the updates are showing again. Not sure what may have caused the issue to begin with though.

[RKirk]

we had users report the same this morning. Also very frustrated that we were unable to report the issue to WF through the ticketing system. There is no longer an option to submit after filling in the case description just overall unhelpful links to various articles. 

[skyehansen]

LOL I thought that was just me. You should probably call in and open a case for that (I would do it but I just got done with asking them to do something else). Just call their number. 844-306-4357

[RKirk]

Glad to know it's not just us. I'll call this in. 

Update: Ticket is in with the support team. I'll post an update with what I hear back. 

[RKirk]

@skyehansen Just in case you haven't already seen, this issue looks to be resolved

[Rafal_Bainie]

Yes, this was an actual issue, resolved by Adobe on Friday