Hi everyone,
As sys admin, I get too many emails and drive by's for Workfront help from our users. I really want to route it all through Workfront for tracking and so I can report on trends. I started to design request for support, which will be the preferred way our users can reach out to my admin team with questions, technical concerns, staff on-boarding, and requests for training.
I'm curious if any of you have set up something similar and how it is working for you. Looking for any best practices and how you guys set up the custom form for this.
PS: I plan to put a link to this request as the Custom Help Link.
Thank you!
Brian Brian C. Mauger Bloomberg L.P.