Hi Denver, Vic is spot on, you can't actually modify or customize system fields in any way. Many of my customers tend to edit what system fields are visible, and then build what they need in a custom form. To do this for Issues, you'll open the project, go to More, go down to Queue Setup, and there is a section in there called "New Issue fields". You can select which system fields you want to be visible in that area. Below that is a sub-section called "Show all selected and unselected fields to", where you can choose if you want new issues to appear with the system fields regardless of which ones you selected/deselected, or if you want plan license users to see all fields, or only plan license users with view access to that project. Finally, below that is a section for Custom Forms. This is where you would choose the default form to appear on the issues, regardless if the issue is created as a help request, or under the Issues tab by selecting the "New Issue" button, or even adding an issue inline. I hope this helps, though you're always welcome to call our Customer Care team if you'd like further assistance. Thanks, Dustin Martin Workfront