Requests are intended to be simple, one-step routings, so dont really support muti-step routes. However, there are ways to handle this. 1) Add an approval route so that when the item is marked as complete, it is complete-pending approval, with the approval coming from accounting.You may also want to have accounting work from a report showing items in complete pending approval status (building on the above) if they arent comfortable with the approvals tab. 3) Add a new status, that equates with complete, called "Accounting Review". The person doing the work sets the status to A/R instead of COMPLETE and then accounting moves it from Accounting Review to Complete. Again, you could have a dashboard (tab perhaps) for accounting to work, which shows items in accounting review status. Marty Gawry - CapabilitySource