"Let's Try That Again" Error Message when logging in.

[AlexPa2]

Hello,

Some of our users continue to get this error message (see screenshot) when trying to sign into our environment. I've had them clear their cache, use a different browser, and try without a VPN but people are still having issues. 

Any ideas on how to resolve this?

[Madalyn_Destafney]

Are the users getting the error external users? You may need to have them use the domain URL /login. So [your domain]/login

[Madalyn_Destafney]

@AlexPa2 Following up on this, are you still experiencing this? See above.

[AlexPa2]

This issue has been resolved. Not sure how, but all good for now!

[pradeepraj1]

Hi Madalyn,

We have external user and updated her username with new email address also reset her password. While login into Workfront she is still facing error (That username/password combination wasn't quite right. Make sure your caps lock isn't on and try again) even though she has entered correct login credentials.

Could you please help!

[Madalyn_Destafney]

Hi there, this is pretty hard for me to diagnose here, the URL is correct (with /login at the end)...when you reset her password and she goes to it for the first time, I think it asks the user to set a password (the one you provide w/ reset is temporary). Did the user choose a new password?

You may want to reach out to Support.

[pradeepraj1]

User doesn't change her password. She is trying to login with temporary password and facing login error.

Thanks for your support. I'm contacting Adobe support group.

[Beirne1]

We're experience the same issue with several users receiving this message. All are internal users, and we tried all the suggestions here.

We did recently migrate our Workfront to the Adobe Admin Console.