While we wish it were not the case, users don't stay with a company forever. Configure a deactivated user dashboard so that you can transition users out and have minimum interruption to your workflows or data.
Consider adding the following reports, each with a prompt, so that you can easily select a user without editing the report filters each time:
Using these reports you'll then be able to bulk reassign work or copy certain objects so that you (or another active user) are the new owner.
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Hi Skye, I was actually trying to figure out today how to create a report that shows me a routing rule that is to a person that is deactivated. Couldn't figure it out with queue or queue topic report. Can you share what you're doing for this?
This is a great idea, love it!
Is there a way to configure the prompts so that we can search deactivated users? Currently it only allows me to search those who are active.
As of today, it's not possible to show deactivated users. Maybe this would be a good thing to share in the Innovation Lab?
I like this Dashboard! However, for the "Reports they Own" report, I'm unable to find a way to display report owner. I can't find this in a filter, nor in a column to add. If it's text reporting, would you please share the details?
great call-out. The report's owner is simply the person who created the report. There's not a separate field for it. So you would just use "entered by"