Public holidays changes to formats / workload balancer

[Jaxelle]

Is there a way to edit time off for specific team members in the workload balancer?

I have a team of 4, in 2 different countries. The 28th of August is greyed out to allocate work because it's a UK bank holiday. How can I open up this day just for specific workers?

Thank you!

[KristenS_WF · Accepted solution]

In the Schedules area (under Setup) you can create multiple schedules for different locales (each with their own holidays/time-off exceptions).  You can then assign the appropriate schedule for individuals in their user profiles.

We currently have 24 different schedules to account for our offices and sub-branches in different countries.