pop up window in proof that can't be closed

[anner3482552]

When you open a proof, a pop up window appears announcing new features. Neither of the 2 buttons work so there is no way to get past this window to review or comment on the proof.

[Richard__Carlson]

we just noticed this 

[Halie_Baer]

Is the issue what this notice is about on our support page? Should we also put in a ticket? 

[Sheri_Whitten]

I would. That issue says it's related to analytics. I wouldn't think they're related, but I guess you never know.

[Richard__Carlson]

My guess is that is an unrelated issue with Workfront, I would strongly suspect the impact severity is not Minor in this case

[Sheri_Whitten]

It's not just proof, I'm having this show in main dashboard page and just like you're experiencing, neither button works. I'm opening a support ticket now.

[ElenaDooley]

Same thing happening to me. I checked w/ my other system admin and she's not experiencing it so I can't narrow down if it's just me or if other regular users are unfortunately being affected... putting in a ticket

[Sarah_NR]

Same thing for us. I'm not experiencing it, but other users are. Thanks for putting in a ticket!

[Sheri_Whitten]

My case # is 00380130, in case anyone would like to reference it.

[ColleenBurross]

How do you submit a ticket for Workfront?

[Sheri_Whitten]

Call 1(844)306-4357 or online here: https://experienceleague.adobe.com/?support-tab=home#support (you need to be an authorized support contact (ASC) for your instance)

[Alijah]

I'm experiencing this issue as well Elena. Thank you for putting in a ticket!

[IaHa]

Definitely still happening on our end as well.

[Richard__Carlson]

I called in the issue with Adobe Support and they're aware of it and they're working on it

[JustineSa]

We're experiencing this as well and have yet to find a work around. 

[JaredMauch]

We're seeing the same window on just about every page a users tries to navigate to.

[Sheri_Whitten · Accepted solution]

Support just replied and said, "We are currently investigating this behavior on a system-wide scale. An incident has been created and we you will be able to track it at status.adobe.com once it has been posted"

[KimaniJe]

Thank you for this update. Unfortunately the issue still seems to be occurring. If possible can you please point me in the direction of where i can track the status of this issue. I am trying to create a new project and can't get past this pop-up

[DanLaw]

If you open the page source code and delete anything that is in the "pendo" div tab you can make it go away.

[Richard__Carlson]

The issue seems to be resolved in our environment

[Sheri_Whitten]

Us too