Thanks to a well-meaning but not-well-understood configuration setting during our initial setup, I find myself with 15k+ tasks where the 'Is Done' setting is False, but the Project Status is 'Complete'. This makes the My Work page utterly unusable for the majority of our PMs.
This leaves thousands of tasks per PM flagged as ' This has been assigned to someone else, and you don't need to work on this anymore." with the only resolution I have at the moment being to click the 'Remove' button 15k+ times to clear their profiles. While I can write reports that filter Work Items to find my problem tasks, I have thus far failed to find any solution for a mass updates to solve my challenge. Asking my PMs to click 'I'm Done' 15k+ times is a non-viable solution.
I understand I can configure the Team setting so that clicking 'I'm Done' marks a task complete, but the reverse seems impossible. I can easily train my PMs going forward, but I don't think it's reasonable to expect them to cleanup the existing mess since our launch configuration created the issue in the first place.
Any clever tricks anyone else has up their sleeves? Fusion solutions are a viable option if possible. Solutions that involve reassignment of tasks are viable as well.
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Hi - I totally remember that frustration. If the task owner wasn't the one who completed the task or issue, it stayed. Not sure your reasons for staying in My Work, but I wanted to let you know that the issue was fixed in Workfront Home. Maybe with the transition to NWE, you can use that to switch to Home and then you have a great "What's in it for you" item saying that this isn't an issue anymore.