Hi all, I'm currently putting together a clean-up and optimization plan in order to make the system more efficient. Much of it has to do with streamlining and cleaning up the system. The instance is about two years old, and there are many complicated things which could be streamlined for easier implementation for other groups. We have the standard Workfront Support Queue, which captures all requests, quantifying all Workfront Work that comes to us. But when it comes to the planning of future work, improvements, and the like, I'm thinking through the best way of organizing, reporting, and scheduling these tasks. It would be lovely to move all request issues into a separate project, but we want to be able to report upon all WF requests hitting us to log work, along with planning new improvements with calendars and Gantt charts. How have other larger instances handled these increased growing pains in such a way which was easily accessible and not overly maddening? Any thoughts = greatly appreciated. Thanks! John O'Sullivan Bristol-Myers Squibb