We would like to get feedback from our users in Workfront and are trying to figure out how to solicit and take in that feedback. We are looking specifically to get the feedback from team members who have submitted requests and we want the feedback on how we served the request. Their requests are always converted to projects. I have one person on my team who has suggested assigning a task to give feedback in the resolving projet to the requestor. The task would have a form to fill out. This seems like it will be confusing to the requestor - tracking the task, finding the form, etc.
Has anyone solved for this and if so how did you do it?