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SOLVED

Adding Images to Update Comments

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Level 5

Hi,

 

I'm testing some new release functionality is Preview and wanted to check if want I'm experiencing is as expected. I can only add images to the update section comments after I've submitted the post. I can't add the image while I'm writing the original comment. Is that normal?

I'm trying out the new image drag and drop option, but I think this was the same when having to navigate to the image from the device.

 

Thanks

Matt

1 Accepted Solution

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Correct answer by
Community Advisor

One other thing to note is you have to have the images enabled on the back end. I would assume you have it enabled since you can see it on a reply comment but wanted to point that out just in case you don't and it's a bug on the reply and not the initial comment. 

 

KellieGardner_0-1705084291651.png

 




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4 Replies

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Community Advisor

I'm able to both copy/paste and drag/drop a file into the comment box from my preview environment. Have you tried clearing your cache and cookies and reloading preview to see if it helps? If so, might need to get support involved. 

 

KellieGardner_0-1705081176270.png

 




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Level 5

Hi Kellie,

 

Thanks for this. I've tried but I still have the same issue. When I start a new comment, my "add image" icon is also missing. It only appears when I go to edit the post. The below image is when I open a new comment, the second one is when I edit it.

Very odd. I'll raise a ticket.

MattWindsor_0-1705081972675.png

MattWindsor_1-1705082038130.png

 

 

Avatar

Correct answer by
Community Advisor

One other thing to note is you have to have the images enabled on the back end. I would assume you have it enabled since you can see it on a reply comment but wanted to point that out just in case you don't and it's a bug on the reply and not the initial comment. 

 

KellieGardner_0-1705084291651.png

 




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Level 5

@KellieGardner You're amazing! That was the setting I was missing. It works perfectly now.

 

Thanks for saving my sanity

Matt