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JillAc
March 28, 2018
Question

Issues converted to Projects

  • March 28, 2018
  • 29 replies
  • 3605 views
Hi, I had some advice about what to look at for Issues to make them clearer, but I'm still unable to figure out how to tell which of the Issues have an associated Project (the Issue was converted to a Project when it came in). Here is a screenshot of the Issues. I know which ones were converted, because this is only 2 days of stuff, but in the future, when we are really using this, I cannot figure out how to quickly tell. Second related question, it seems that the Due Date for the Issue isn't updated based on the Due Date for the Project that was created to finish that Issue. Is there a way to automate this, or do I have to always change the Issue Due Date based on the Project Due Date? Thanks for all your help, you can't imagine how much this forum has helped me through this launch period. Jill Jill Ackerman
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J
JillAcAuthor
April 4, 2018
Doug that was a life changing moment when I changed that option to not keep the Issue when it's converted to a Project. THANK YOU. Jill Ackerman
Doug_Den_Hoed__AtAppStore
Community Advisor
Doug_Den_Hoed__AtAppStoreCommunity Advisor
Community Advisor
April 4, 2018
"You take the blue pill -the story ends, you wake up in your bed and believe whatever you want to believe. You take the red pill -you stay in Wonderland, and I show you how deep the rabbit hole goes..." Happy to help, Jill. Regards, Doug Doug Den Hoed - AtAppStore Got Skills? Lend a hand! https://community.workfront.com/participate/unanswered-threads
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MichaelGe
January 16, 2019
Hi all, We'd like to have an Issue deleted when it is converted to a project. However, we already have hours logged to the Issue and we receive an error when we try that. We don't want to lose the hours already logged to the issue and would like those hours applied to the newly created project instead. So is it true that we can't convert the issue to a project if there are hours already logged? If that's a known 'no-no' shouldn't there be a nice message stating that instead of the error message below: Many thanks in advance, -Mike Michael Gerrol Dell-RSA Security - IT
Christina_Jarosz
Christina_Jarosz
January 16, 2019
Michael, You want to change your timesheet & hour preferences to "Move any logged time to the project where the task or issue resides (If this task or issue is later restored, the time remains on the project)" It's under the very last section of 'When deleting tasks of issues...'. It should solve your problem. Christina Jarosz Ascensus
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MichaelGe
January 17, 2019
Hi Christina, I got excited when I saw your response! So I tried that - but it only creates a project if I select the checkbox: 'Keep the original issue and tie its resolution to this project'. If I unselect that checkbox, and If there are Hours already logged to the issue I still get the error: "Let's try that again. The following error occurred: Service Error Message." Appreciate your help.... Does anyone else have that problem? -Mike Michael Gerrol Dell-RSA Security - IT
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SkyeHa
January 17, 2019
I just created an issue, logged a couple of hours on it, and then converted it to a project without keeping the original issue. There were no service error messages and my logged time is showing up in my new project under actual hours. So I think it's possible. Although how our settings differ or whether you have an issue with your permissions profile, would be a different question. -skye
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MichaelGe
January 17, 2019
Just woke up and I think I just figured out why! The hours that were on the issue were on a timesheet that was already submitted and approved. I will test this out when I get back to work - but I think this could be another Senior Moment! :-) Michael Gerrol Dell-RSA Security - IT
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MichaelGe
January 17, 2019

Sorry to say that wasn't the problem. One of the Issues had hours logged only for this week and that wouldn't convert. Then I 'deleted' all of those hours logged to the issue, tried the conversion to project and that failed too! Rights shouldn't be an issue since I'm an Admin. -Mike Michael Gerrol Dell-RSA Security - IT

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SkyeHa
January 17, 2019
honestly, I would take it to the sandbox and try to replicate the error by either copying the issue and trying to convert that to project, or recreating the issue from scratch and trying to convert that to project. If you can do it with something else but just not that issue, you can start to narrow down the... uh... issue. -skye
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MichaelGe
January 17, 2019
Hi Skye - thanks for your reply! I have been working in our sandbox and this happens on every issue that we try to convert which has HOURS logged to that issue. When you copy an issue it copies everything except the hours, which is to be expected. That works OK. But so far, every issue which has hours logged to it could not be converted to a project. Has anyone else been able to replicate this? If no one else has this problem then I think i will have to open a support ticket. Thanks again! -Mike Michael Gerrol Dell-RSA Security - IT
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